An Open Invitation to WGU Leadership and the Board: This Is Bigger Than a Few Disgruntled Employees
Maybe it is time for all of us to start talking together, including leadership and the Board
Something interesting seems to be happening in this subreddit.
Students and alumni are speaking up because they want to protect the value and integrity of their degrees. Employees and former employees are speaking up because many of them care deeply about students, the institution, and a culture they once believed was something very special.
The more I read, the more I wonder whether these are really separate concerns at all.
WGU currently has nearly 195,000 students and more than 502,000 alumni. That is almost 700,000 students and graduates alone, before even counting current and former employees.
That is an enormous community of people with a stake in what happens to WGU.
Maybe we don't fully appreciate the influence that community could have if people found constructive ways to speak together.
I also want to say directly to WGU leadership and the Board of Trustees: if you are reading these conversations, or if someone eventually puts them in front of you, I hope you will really read them.
Not just the angry comments. Not just the venting. Read the conversations between students who are worried about their degrees and employees who immediately respond that they would never want to diminish what those students accomplished. Read the former employees who still care deeply about WGU years after leaving. Read the people trying to understand what is happening rather than simply choosing a side.
There is frustration here, certainly. People also need somewhere they can feel heard, and there is value in that even when it isn't particularly tidy.
But there is something else happening too.
There are people here who still care enormously about this institution.
That seems like an opportunity.
I would love to see leadership and the Board engage with this community rather than viewing Reddit simply as a collection of disgruntled voices. Come listen. Explain decisions. Answer difficult questions where you can. Tell people what they may be misunderstanding. Hear what students, alumni and employees are experiencing.
The brave leadership response to criticism isn't necessarily to agree with it. Sometimes it is simply to be willing to engage with it.
And perhaps the rest of us can do something too.
Would there be interest in finding a constructive way for students, alumni, current employees and former employees to communicate some of these shared concerns to leadership and the Board collectively?
Not an attack. Not a demand that everyone agree about what has happened. Not a declaration that anyone is right or wrong.
Something centered around protecting students, employees, academic integrity, fair and consistent processes, the reputation of WGU degrees, and the culture and mission that made so many people believe in this university in the first place.
I've also seen references here to employees doing some union organizing outside of Reddit. I know absolutely nothing about that effort beyond what people have mentioned publicly, so I don't want to speak for anyone involved. But if an employee group is already organizing and thinking about constructive ways for employees to be heard, perhaps this broader student, alumni and employee conversation is something worth considering too.
Employee experience and student experience are connected. When employees feel supported, respected and excited about their work, students benefit from that. When employees are exhausted, afraid, disengaged or miserable, it becomes much harder for them to give students their very best.
For many people, I think that is why these changes hurt so much. They remember a WGU culture that felt extraordinarily healthy, mission driven and different.
Wanting to preserve or recover that isn't the same thing as wanting WGU to fail.
It may mean people care enough about WGU to fight for what they believe made it worth protecting.
So maybe there is an opportunity here for everyone.
Students want to protect their degrees. Alumni want WGU's reputation to remain strong. Employees want to be able to do meaningful work for students in a healthy environment. Former employees carry years of institutional history and experience.
And leadership and the Board have the ability to listen and respond.
Nearly 700,000 students and alumni, plus current and former employees, represent an extraordinary reservoir of experience, loyalty, ideas and advocacy.
That community could be one of WGU's greatest assets.
Maybe the first step is simply for all of us, including the people leading the institution, to start listening to one another.
I'm considering posting this in both r/WGU and r/wgu_employees because the perspectives of students, alumni, current emplovees, and former emplovees all seem important to this conversation. At the same time. 1 don't want to create unnecessary concern for students who mav not be aware of these discussions, so I'm genuinely unsure whether bringing it into the larger WGU community is the right thing to do. Feedback is welcome.