Please help me understand this.
I have been working with this client for one year now, since I have a top rated badge I always receive a faster payout on every friday , the work week ends every Sunday and am paid on Friday after 5 days that is. Unfortunately today I checked the money on the available to withdraw it was less than what I was to receive. Money for this client was under review and it has never happened that way before … what could be the reason ? The rest of the money I received was from other clients . It has never happened to me before.
Edit: I received a notification from upwork saying that : they could not provide faster payout because they have not been able to collect payment from the client . Upwork holds payments for five days to process transactions and resolve disputes securely… should I contact the client?