Moving homes and nobody seems to be helpful
So I called Hyperoptic to let them know that I am moving homes, and luckily they supply they new home so they can transfer the contract over at no extra cost.
Went through all the details and got to the bit where I have to pay, only for them to have an issue. They said they’d try to fix it and call me back, a month goes and no calls - I call again and we go through the whole ordeal again for them to say the same thing. I am now moving next week and haven’t heard back, can’t get on to them on the phone and no replies to my emails.
What’s worse is my account doesn’t exist anymore, it seems like they processed a termination of my current account but didn’t process the creation of the new account. What do I do now? Cancel the direct debit on the old house because I don’t live there anymore? They’ve left me in such a tough spot with no way of receiving help. I still have WiFi so clearly it still works but I have no account with them anymore!