[NE] 19-year-old international student in the Netherlands — bunq froze and closed my account without warning, and now I can’t access any of my money
I’m a 19-year-old international student from South Korea currently living in the Netherlands for flight training.
A few days ago, bunq suddenly restricted and eventually closed my account without any meaningful warning or clear explanation. The problem is that **all of my living money is in that account**, and now I have completely lost access to it.
To support myself while studying abroad, I sold my personal MacBook and iPad. I believe those transactions may have been flagged as suspicious activity. But I was never properly informed, never given a fair chance to explain, and never guided through any process to resolve the issue.
Right now, this is not just an inconvenience for me.
I am alone in a foreign country, and I cannot access money for rent, food, transportation, or basic survival.
I understand that banks must follow security regulations and anti-fraud policies. I truly do. But completely cutting off a customer’s access to their funds without proper communication or support feels deeply unfair and inhumane — especially for someone in a vulnerable situation abroad.
What hurts the most is the silence.
No real explanation. No human support. No clear timeline. Just automated responses while my entire life is on hold.
I’m under extreme stress and anxiety right now.
I’m not asking for special treatment. I just want transparency, communication, and access to my own legally earned money.
If anyone has experienced something similar with bunq or knows what I can do next, please let me know. I genuinely need help.
Please hear my voice. 🙏