r/Revolut

I had recently moved to UK and had finalised a place for my stay. I didn’t have money upfront as my salary was due in month end. I borrowed 4000 from a friend and when tried to send that to my landlord, revolut in its wise wisdom decided to freeze my funds.

Now I do not have access to my funds, my tenancy may be gone. I may have to stay at temporary accommodation for time being which would be much more expensive.

Revolut guys are just answering me in template answers: “its regular security review”, “we will update as soon as review is done”.

These guys are so insensitive that they don’t care if I loose money out of my pocket for temporary accommodation or if I loose out on my tenancy.

Don’t ever use Revolut, they are the worst.

If you want your money in your own hands go with traditional bank. Avoid Revolut at all cost.

UPDATE
After going through all the comments it is clear to me. Revolut instead of investing in improving their customer services, they have decided to pay money to online trolls who will question the integrity, finances and intent of the aggrieved person itself.

My profile has been grilled throughout by them, but not even a single word has been uttered by them against revolut who is at fault here.

Even those users who are trying to speak up their minds, their comments are being heavily downvoted by these trolls. This seems like a good online image maintaining agency employed by Revolut.

My son has had a child card, managed and topped up from my account

Last week we received a new card addressed to him, but there is no name on the card.

My son has only just turned 17, and says he did not open or ask to generate an account .

Revolut has confirmed that the disputed account is now restricted and the card blocked

I’m trying to establish what identification was submitted, how verification was completed, and whether the account has been used, so I can create a report of fraud and identity theft with the police

Revolut also said they added flags or markers to his details

I want confirmation that these identify him as a victim, rather than someone involved in fraud.

I’ve raised a formal complaint and an information request, but the customer service has been exhausting

They confirmed email was a valid way to handle this, then repeatedly told me to use in app chat.

They admitted earlier agents had used inappropriate scripted responses and someone promised personal ownership.

They repeatedly said the full history had been reviewed and escalated, then sent responses that appeared to misunderstand the incident.

One email told me to “stay in the chat” while they transferred me.

The latest asked whether I had noticed unauthorised transactions or shared a PIN, despite my report being about a separate account we cannot access.

They have also cited privacy restrictions on disclosure.

I’ve asked them to consider whether they can deal with me as his parent, taking account of his best interests in line with ICO rulings because I’m trying to avoid making my son manage this entire process himself.

Both the complaint and information request are supposedly active, but I still don’t have substantive answers.

I’ve asked for the whole correspondence and repeated handling failures to be included in the complaint.

Has anyone dealt with a similar identity theft case involving a minor?
How did you get it handled consistently by someone who understood the situation, instead of treating it as “verification request / card ordering / account issues”

I have some RevPoints and I’m trying to figure out the best way to use them for flights. I’ve heard from a friend that transferring RevPoints to KLM can give better value than transferring them to some other airline programs…

For those of you who have actually redeemed RevPoints, which airline/loyalty program have you found gives you the best value? Thanks!