so like i dont like revolut but my kid wants it, so can i just set it up, verify my id, set his up, verify his id, order the card and then i dont have to touch it ever again? he said he can put money on it by sending himself a payment request revolut.me site linkk and then paying it with his dutch bank, so i dont have to top it up.
As you can imagine I was shocked to see that I got the highest reward possible! If you are thinking about referring a friend do it!!
So I've done the metal upgrade for the 0.8% Cashback on purchases. I've done a few now (for around 200 Euros total) but when I click on where it says '0,8% cashback' it still says 0€ Cashback. Is that normal? Does it update later?
Edit: I'm from Germany
Afterni posted two posts the last day cause i Bad problems and couldnt do a single transfer in the last 7 days without any problems, i cant pay with card today.
It says "System Error"
Support is unreachable. They have a useless chat bot and are unablr to support properly.
They agent even capablr of just reading a short text or chat history. They are just stupid as fuck. And i mean that for real, bot as an insult.
By the way one of my posts got deleted because i documebted how stupid the support Team was acting.
Thats ridicolous.
I have searched online for some opinions and I did find some threads in reddit but some are old and some have out of date information, so I would like to clear my mind on this idea.
I am considering moving the money that I have in XEON to Revolut to farm Revolut Points. Some questions that I have:
>From what I understand, they have a license in the EU, but they also need a license on each country they're offering services. At the moment I am resident in Germany, and from what I understand it is an official bank here. What about Italy? I am interested to know if I move back there in the future.
>Is it insured up to 100k€ like the normal deposits or not? Assuming again that Revolut is an actual licensed bank in the country.
>I have had Revolut since 2018, but I always used it when traveling abroad to a country with different currency. Didn't have more than 1000€ in it at a single time probably. I would probably transfer between 30k€ and 50k€ to Revolut directly from my broker and I wonder if this can cause an issue and what I have to do to prepare myself. I do not want to have my account blocked and I am willing to send all the documents needed before the transfer.
>Since I would get most of the points through the Points Pocket, is it worth to keep the Metal plan to get points with the payments too? Probably it is more useful then to use my Amex for payments and save up MR (that do not expire).
>Take 50k€ in XEON. with 2% ECB rates, you will get around 1000€ of gains each year, taxed at 25% it will be 750€ net. Put 50k€ in the Points Pocket, you will get 126000 points each year. There are untaxed. Looks like they're worth 2520€ of discounts, or 126000 miles. Say that I waste the points for a Lufthansa gift card to get a ticket (I use Lufthansa a lot), that is already around 1000€ worth of discount (what you get with XEON gross in a year). So we already match the returns of XEON (or a deposit account anyway). Transfer these points in miles they could be worth it even more. Correct me if I am wrong, but I feel like these points are worth it around 2 return trips outside of EU in Economy (so 4 tickets), or I could even manage to get 1 return trip in Business (so 2 tickets in total). Since I travel for vacation at least once a year, I would make use of that.
>I have never done it, even with my Amex. I know that Amex the first time could take a lot, and then later times it will be faster but could still be a few days. What about Revolut? Does it change between the various rewards programs?
>Points expire every 3 years. If I am late and I don't know how to spend them, I could transfer them in miles (say Flying Blue) and then I would have another 2 (or 3?) years before the expiration of the miles. So basically I would have a total of 6 years to spend my points. Am I right?
I need support: I have just opened a SARL-S company in Luxembourg to support my business activity (moving from independent to company). The process was really long for waiting all the papers, that‘s why I was so excited to open Revolut Business Account, because I know how easy it is to actually open it. My disappointment was enormous when not even asking for extra documents the decision was not give me a chance to open an account. The business itself is a legit IT consulting and product development work which I had done for over 10 years now. I‘d really love to do an appeal for this. please help!
I first made a transfer of £10,000 from my Revolut account to my Hong Kong HSBC account in early April.
I paid for the Ultra subscription of Revolut to avoid issues and easy international transfers but then I got screwed by them. It was somehow 'rejected', despite not being received by HSBC AT ALL. AND having a supposed transaction confirmation from Revolut. Cut to 21st May and I have been calling, messaging, emailing agents from Revolut who all have the same answer:
'The money has been sent. Please check with the beneficiary account.'
I have heard multiple different things: 'it's with the processors. wait 2 days' 'we definitely don't have it. talk to HSBC again.' 'ok fine, we'll talk to HSBC' 'HSBC have said they haven't received it' 'we have definitely sent it. here is the confirmation.' 'ok fine, send us proof that they don't have it' (sends formal response from HSBC) 'ok, we'll try and recall it but we have no idea how long that will take'.
It doesn't seem to matter that I have a complaint filed. Or, that I am attempting EVERY DAY to get this money back. The response is either 'wait' or 'we don't have it'.
Does anyone know what I can do? I have to wait the full eight weeks for a formal response before I can go to the Financial Ombudsman Services. But it's just too long.
This money is incredibly important. My landlord has filed legal action because Revolut have somehow 'lost' this money.
[NL] Has anyone faced problem recently to transfer from Abn amro to Revolut? This is the 2nd time I transferred from my acc in Abn to Revolut and it did not arrive instantly despite using SEPA Instant. According to Abn, Revolut rejected the payment and Abn has to send in bulk payment.
Hi everyone,
A few weeks ago I created a virtual card for my friend to order something from temu. It went as planned, he ordered it and it came. After the payment, I froze that card just in case and the next day there was an attempted charge from some adress in Dublin. I thought that this was no big deal, terminated the card and after a few days, the same thing happened. I chose to ignore it and it stopped. A few days ago my friend asked me to lend him a card again and I created a new virtual card, he ordered, I froze it and the same thing happened (attempted charge from Dublin also for temu). I terminated that card as well but my friend didn’t order anything else and we are not located in Dublin. If anyone has an idea on what may be happening, I am all ears.
Thanks in advance and sorry for bad grammar, English is not my first language.
I was just checking out a 1GB UK eSIM on Revolut and looked at the "Save with points" options. The scaling on these RevPoints costs makes absolutely zero sense.
My Revolut account was placed under review 3 days ago with zero notice and no reason given. I hadn't done anything unusual and have been relatively less active on the account since the year started.
Everything is blocked and support has been completely useless, same copy-pasted responses on loop, no real update, and when I asked to escalate, they basically said it wouldn't help.
Honestly, this whole experience has made me seriously reconsider ever using Revolut again. I've been their customer for 6 years now, and have even been paying for the metal plan for 4 years. I trusted them with my money and they can just randomly block your access to it with no explanation, no transparency, and vague timelines. That is not okay, and I don't think enough people talk about how this can happen to anyone out of nowhere.
I'm now actively looking into filing a formal complaint, whether through Revolut directly or through a regulatory body. Has anyone been through this? What actually worked for you?
Thanks!
I have been a Revolut user for the past four, if not five, years and have used the service constantly. Although their services have declined compared to when they first started, I still wanted to open a Business account.
After completing all the required steps, it got stuck at the identity verification stage, which did not update for two days. Unfortunately, without a Business account being fully created, you can barely do anything in the app.
Eventually, I got tiered of waiting and reached out to support. They checked the issue and opened a ticket with an estimated resolution time of eight days, yep that is 8 days.
Imagine advertising that an account can be opened in “10 minutes,” but due to a bug in your system, your solution is to ask the customer to wait eight days. I explained to the support representative that this was unacceptable and requested either a proper resolution or the closure of my account. The representative not only failed to help resolve my issue, but also used ChatGPT generated responses, repeatedly cycling through "we know this is important to you" and "we are sorry" messages without offering any actual assistance or meaningful solution.
Only after I mentioned escalating the matter to EU consumer protection authorities did their attitude change, and they offered to close the account. But it gets worse.
They offered to keep the chat open so I could close the account through a shortcut they provided, because without it there was effectively no way to close the account since I could not access anything properly in the app. A few hours later, I received another message stating that they had discovered I already had a personal Revolut account and that they could use it to verify my identity. I agreed to give the process one more chance.
After submitting additional documents and complying with several more requests, I was informed that, unfortunately, they could not offer me a Business account at this time. That was it, no explanation, no transparency, and no alternative solution, just a generic apology and again, blocked by the app itself to do anything else, not even being able to talk with someone.
The most absurd part is that three days later, I received yet another message through the same chat (it was open although I couldn't acces it anymore) informing me that I had been successfully verified. I used that opportunity to finally close my account via the chat option they provided.
I intend to submit a formal complaint to EU consumer protection authorities regarding the lack of transparency in Revolut’s procedures, the captive and obstructive account closure process, and the apparent use of AI-generated customer support responses without any meaningful attempt to actually resolve the issue. What boggles me is the opaque scheme of not allowing anything inside the app, without an active account.
I met someone via a dating app and agreed to pay via Revolut for a meeting for some things . Once we met, things were done differently and when things were done, their tone changed and demanded another bigger amount of money and couldnt let me leave, they started to get slowly aggressive and felt threatened and I was forced to send money on spot via Revolut. They blocked me everywhere after i left their place.
I reported the transaction to Revolut for fraud but Revolut wants me to file a police report but i am afraid to go to the police cause it might get me in trouble. I was intoxicated during the whole thing and this might affect my criminal records or idk theyll interrogate me to confess i was under the influence and it will get me in trouble too.
Please I need help, I lost a big amount of money.
I’m a student studying in Ireland, and I’ll finish my studies there in two years. After that, can I change my residence from Ireland to Italy on Revolut while keeping the same account? I also have residences in both countries. Any suggestions?
Revolut has recently been repeatedly restricting my girlfriend’s account over the same 20 euros transfer. Each time, they ask her to justify the transaction, she provides the requested documents, and support assures her that the issue has been resolved and will not happen again. She even has screenshots from agents confirming this. and the she get restricted again after a few days.
But I’m not making this post to debate the restrictions topic, as there are already many discussions about that subject.
What concerns me most is what happened during the latest restriction (they say they review her case in couple days but it has been weeks since). While her account was restricted, she could not send or receive money, including transfers from her own accounts. Despite that, Revolut continued charging her for the Ultra subscription, even though she could not fully use the service or its benefits because of the restrictions.
As a result of these charges continuing while access to her funds was limited, her balance eventually became negative. And to add insult to injury now she began receiving emails warning about potential debt recovery procedures.
From my perspective, this situation seems highly dubious and the restrictions prevented her from managing her account normally, yet subscription fees continued to be taken, which directly contributed to the negative balance.
At this point, I am exploring legal options with my lawyer to help her challenge the debt recovery process and recover the money they charged her for service she couldn't use. I will also advise her to file a complaint with the Bank of Lithuania and other relevant regulators, as some users here have reported success through those channels.
Got the email a few minutes ago, LoungeKey seems worst than DragonPass after a quick search
Interested to have feedbacks if anyone used LoungeKey before
The dispute was raised after a merchant refused to refund me after I made a return. Everything was clear-cut, Proof of return, Proof of delivery to the merchant, Proof of contact with merchant etc.
I tried to make the dispute as clear as possible while filling the dispute, because I already read horror stories online on Revolut customer service.
About an hour after filing the dispute, the dispute was declined, stating Revolut has no dispute rights in cases such as this.
I immediately contacted support and after about 2 hours of chatbots en repeated answers I was told the following:
“After investigating the details of your claim for Goods Not Provided, we reviewed the transaction data alongside the evidence provided. Based on the Visa/Mastercard card scheme rules, we have determined that this transaction does not qualify for a refund through the formal dispute process.”
I LITERALLY EMPHASIZED IN THE DISPUTE THE ISSUE WAS A RETURN SHIPMENT THAT WASN’T REFUNDED.
After another 2 hours in chat, which is endlessly tiring, I was then told the dispute was indeed mistakenly miscategorized and should have been put under the category “Returned goods not refunded”
After this they still refused to resubmit the dispute for me, since a closed dispute is supossedly not able to get reopened.
Been a customer for 3 years, quite literally haven't had another bank account since turning 18, today i turned 21 and i got my appeal denied, therefore my account is actually being closed, read through all, and i mean ALL the possibilities on all the info i found, and i have not had one of which i think i could be a suspect of, all the income i get on revolut is my job, and my father supporting me through college, sent all the info i could possibly get other than my Fiscal Year (I haven't worked in romania until this month lol), i sent a letter from my father including his ID, my job contract, everything else, appeal still denied, i won't whine about it, nor is this a post about "shitting on revolut", more of a review about how i wish i could know what was done illegal, if a transfer of mine was somehow illegal so i can know not to interact with said person anymore (i suspect my brother of doing something stupid and i have sent him/recieved money from him rarely), Support made me feel unlistened to, especially since its just copy-paste everytime, even with the "Live-Chat" function, but why am i denied the reason for my account closure? i find it a bit weird, really sad about this as i think revolut has the best, and i mean best UI (which i am a sucker for) plus alot of other stuff, amazing app, hope one day i could come back as a customer if there is ever the chance. Would still recommend it to people, but this is probbably the worst thing ever for me lol, especially on my birthday.
I need support. I have been trying to get my account migrated from lithuanian iban to irish iban I think more than year at this stage. I got email 3 months ago saying that my account will be migrated after 2 months. when I contact support its all same template answer there is no action. I cant open joint account, I cant ask my salary to be paid basically I am asking favor to PUT more money to revolut over a year and that makes me think if something goes wrong with revolut my problems wont be solved.
