r/Revolut

I need support, today i tried opening my first Revolut account. When I finally made it after several tries, the app said that they needed to check my documentation before allowing me to use the credit card. I closed the app and when I tried logging in again they said that my access key was wrong (it was not). I check my mail and see a message saying that they decided to not open my account because my documentation was blurry and that this is a definitive decission. What can I do??

I need support ,

so my visa expires in 31 september 2026 , i need to know for how long my account will be open,

the issue is i need this account to get my housing deposit back since it takes time to be sent back to you atleast 1 to 2 months , and they housing told me i HAVE to use an account that is under my name.

Does anyone know how much time Revolut will give me after my visa expires (French visa)

Thanks

I'm posting this because I'm honestly at a loss as to how Revolut expects me to resolve this and if I will see my money ever again.

On 30 June 2026, my family (2 adults + 2 children) arrived at Charmillion Gardens Aquapark in Egypt for a Revolut Stays booking that I had paid €1344 for.

The booking was confirmed in the Revolut app.

We were refused check-in because incorrect nationality information had been transmitted with the booking. This was not information I entered incorrectly, Revolut's own Complaints Analyst later acknowledged that an issue prevented the correct guest details from being transmitted to the hotel's system and described it as a communication breakdown between the travel booking partner and the hotel.

We spent hours in the hotel lobby trying to get the problem resolved late at night after a day of travelling. I had two exhausted children with me, and my son eventually fell asleep in the lobby.

We contacted Revolut Support straight from there, even the hotel called their travel partner, but no solution was found. Eventually Revolut Support told us to book an emergency room ourselves for the night and keep the receipt for reimbursement and let's hope that they will be able to solve the issue the next day during working hours. The following day we spent on the chat with Revolut Support and at the reception of the hotel. The original booking still couldn't be used, they couldn't solve the issue until 6 PM, so we had to rebook our holiday through another provider at the last minute, at approximately €485 more than the original booking. So I paid twice for the same holiday, second time even more than before.

I then spent weeks contacting Revolut, repeatedly being told the issue was being escalated and that I would receive updates. Eventually I filed a formal complaint.

Revolut upheld my formal complaint and paid me €175 in redress, explicitly acknowledging the poor handling of the situation, the repeated delays, broken commitments and the failure to properly handle my initial complaint.

However, the actual €1344 booking remains unpaid, not refunded, together with the €485 extra I paid for the last minute booking.

After the formal complaint, Revolut told me the reimbursement claim was still open and being pursued. They eventually contacted their provider, Nuitee, who contacted the property. The property refused the refund.

Revolut's current position is that because the booking was "non-refundable", they will not reimburse me.

But this was not a cancellation, it was a mistake from their side that I had nothing to do.

I didn't make the decision not to use the hotel. I arrived at the hotel and was refused the accommodation because of an error in the booking information.

I've also pointed Revolut to their own Stays Terms concerning situations where a Stay can no longer guarantee a confirmed booking, but their final position remains unchanged.

I've now exhausted the formal complaints process, received a Final Response, had the case reviewed by a manager, and still been refused reimbursement.

I'm currently seeking advice from ECC Malta about my consumer rights and the appropriate next step, but the process is tiring and I can't believe that in such a clear case I was refused to have a refund.

Revolut, I need support, if someone from the Stays/support escalation team can actually review this case, I'm happy to provide the complaint reference and all documentation by DM.

I'm not looking for another apology or another instruction to contact the hotel. I would simply like Revolut to take responsibility for a booking that was confirmed, paid for, and ultimately could not be honoured and receive my money back.

Hi all, I need support/advice regarding my Revolut account being closed.

I already appealed the closure, but it was rejected. I understand Revolut probably can’t give me the exact reason for the decision, but from looking through my account history, I genuinely can’t see anything that seems serious enough to justify closing it.

I rarely use Revolut, but when I do it’s genuinely useful for me. My account has basically had three main uses:

• My uncle sending me money to buy things for him: 25 transactions totalling €643 over 3 years. I just buy things for him on Amazon or buy groceries for him.
• My dad sending me money: 8 transactions totalling around €930 since Christmas last year. This is pocket change/birthday money, special occasions, etc.(International transfers)
• Buying video game items from people online: roughly 40 transactions over about 4 years, mostly one-off payments to different people and probably under €1,000 total.(International transfer)

There are also occasional transfers between friends, but very little maybe 3–5 per year.

So I rarely use Revolut, but its extremelly useful and now I'm kinda lost as to what to do.

Is there any way to request another review after the first appeal has been rejected? Has anyone here managed to get a closure decision reconsidered?

[HU] Hello,
On my Personal account had a low, but not zero balance. I was going to make a card purchase for HUF28,320.00, so I transferred from pocket HUF15,000.00. On the first purchase I have missed the authorization, so re ordered. Then I strangely noticed the personal account balance was exactly the same amount as the purchase of HUF28,000.00. It definitely should have been more, since I didn’t have a zero balance. So the transaction went through, and paid the merchant. Now my balance is zero. I checked the current statement, the purchase shows as today. I have bought something else yesterday for HUF10,687.00 which went through no problem, but that transaction doesn’t show up in the current statement. I just don’t know what’s going on. I appreciate any input.
Thanks.

A Stock is up 14% but if I were to sell the stocks I am £2 down from my original investment. I know there are fees and exchange rates but this see excessive.

Is this down to fee to buy, fee to sell and exchange rates both ways?

Just FYI its a S&S ISA so have to sell and convert to GBP. I cant just keep in Euros to reinvest.

Im very new but I have 2 stocks both up over 12% and both are coming out as a loss if i were to sell now.

Does this mean if I buy a stock to make any profit that isn't a loss or very small it needs to be a pretty big increase?

hallo ich habe seit dem 14.08.2026 eine sicherheitsprüfung bei revolut.

erst wurde gesagt es dauert 3 stunden, dann 1-4 werktage und nun bis zum 23.08.202.

ich hab alles was die verlang haben sofort hochgeladen und ordnungsgemäß offengelegt, allerdings fühle ich mich inzwischen etwas verarscht weil der support meint es kann bis zu 15 tage dauern oder länger.

dafür das revolut überall so tolle werbung schaltet finde ich den umgang in der situation ziemlich schwach und wollte mich auf dem weg nach evtl tipps oder lösungen orientieren.

Lg

I am non-EU citizen and live in Netherlands. I've been using Revolut for 2+ years. I have a stable income. I liked the services and decided to move to Premium subscription. I used montly Premium subscription, but after a year of using It I decided that I am going to move forward with a yearly subscription.

I never had issues with Revolut or never had my account blocked. Always made sure that documents are in order and updated per request and nothing bad ever happened. I've been using It as a main account for savings and I also use the Invest tool.

Before starting Investing I scanned Reddit and particularly this sub and have seen many bad reviews and that people compained about it, but decided to try. Revolut is definitely not a good place for daily TRADING, but It is okay for middle- long-term INVESTING.

On the other hand, It would be stupid to keep all eggs in one basket and I am still using other banks just in case :)

I wanted to ask if anyone has had experience with this. I am going on a trip for 95 days and wanted to see if I was covered by my Ultra travel insurance.

I found Revolut’s answer contradictory to the insurance document.

The insurance document states: ‘Benefits are only covered if the trip starts and ends within the 90-day period. If your trip is longer than 90 days, you won’t be covered’

Revolut’s website and agent told me the following: ‘Premium and Metal plans cover a maximum of 30 days per trip, whereas Ultra plans cover for a maximum of 90 days. If your trip exceeds these limits, cover will apply for the first 30 (Premium and Metal) or 90 days (Ultra). It isn't possible to extend coverage beyond these maximum durations.‘

Considering the two statements are contradictory, I wanted to ask if anyone had experience with this? Some advice would be really appreciated.

Thanks.

I started looking at better payment cards but did not want or need a credit card, so I turned my attention to premium debit cards, mainly offered by neobanks such as Klarna and Revolut.

After combing through and comparing the perks and platforms offered by these neobanks, I settled on Revolut and its Metal Plan. What made me choose it over the others was the combination of included subscriptions (mainly the Financial Times and Chess.com, but later also Perplexity, NordVPN, and Freeletics, all of which were new to me) as well as the familiar UI I already knew from the Standard plan. Klarna’s UI was familiar to me as well, by the way.

Revolut’s UI is among the best out there. It looks and feels pleasant, and for me, it is the most enjoyable of all the available options. The additional perks, such as travel, luggage, and purchase insurance, as well as the e-sim, are nice, but not enough on their own to replace my dedicated travel insurance. They do not cover domestic travel, and the coverage period and data allowance are not long enough (only 30 days and 3 GB). Although the Ultra Plan’s coverage would extend to 90 days, it still would not address the domestic coverage gap. Considering the threefold increase in price and the relatively limited additional value for my needs, the higher price is nowhere close to being justified. Lounge access would be nice, of course if the lounges themselves actually had space...

After subscribing, the pleasant experience continued with the physical Metal debit card, which was delivered in a very nice package. It reminded me of the packaging and pamphlets I received with my (now-infamous) Beats headphones years ago. Unfortunately, the experience does not only remind me of how pleasing the product is to the eye and touch; it also reminds me of how both products present themselves as premium without fully delivering on that promise when it comes to usability.

I have been collecting Revpoints through purchases as well as through the partner store. I made a few bookings but did not receive the extra points promised through the partner store. I asked the AI assistant, which confirmed that I should be receiving the points, but also that they have also been missing for several days now. I then provided all the additional information the AI requested, and we agreed that I should be connected to a real customer service representative rather than continue with the AI assistant. So far, everything had been going well.

However, even after 7 hours and multiple inquiries to the AI to ensure that I am still in the line, I have yet to be connected to a human or receive any progress toward resolving the issue. I think it is clear that, when it comes to banking, customer service should be available and accessible. Per the AI's words also:

“As a Metal plan member, you have Priority Support! This means your chat is automatically routed to the front of the queue ahead of standard users.

While the exact wait time can vary depending on how busy it is right now, Priority Support ensures an agent will be with you as quickly as possible. They should be joining the chat very shortly!”

Revolut agrees with this in principle, but in this single case, it does not appear to be living up to its own promises, even with priority.

It does not matter how nice the packaging is, if the core service that is supposed to hold everything together does not function.

Other than this, and the fact that my physical Metal debit card is missing the custom engraving I ordered, even though it appears on the digital card (minor issue), I do not have any other complaints.

Subscriptions and perks: ⭐⭐⭐⭐

UI: usability and user experience: ⭐⭐⭐⭐⭐

Customer support: ⭐⭐

Weight average of the complete experience: ⭐⭐⭐

The Metal Plan by Revolut is a good offer for me, but for it to be solely the only or main banking provider for me, it still needs to look at traditional banking, and at their customer service.

I've been refused a referal payment for a business referal, and they've given the reason as that they have no evidence of a connection between the two accounts, suggesting the amount was created without using the right referal liink.

However, this is false. Suspecting that something like this might happen, I saved the exact referal liink before sharing it, and I ensured they used exactly and only that liink when I say with them signing up.

After making a complaint, about a week later they've emailed back to say the same thing. But I know the right liink was used. Come on.

Did anyone invest money through revolut? I'm kinda new to it and recently I noticed in the "invest" mode, is it safe? is it reliable?

would anyone recommend me to use revolut to do such things or should i just forget bout it?

Someone pretended to be a shop Facebook page and gave me a better offer of what they’re asking on their eBay store and I took it. Passed them the money on Revteg and will never see it again.
>!Wish could sort it out!<

I wanted to share my experience with a recent Revolut card dispute, because I’m honestly very disappointed with how it was handled.

I purchased an iPhone, but I never received it. The merchant provided a FedEx tracking number showing the package as “delivered,” and Revolut ultimately sided with the merchant based on that tracking information.

The problem is that FedEx’s own tracking page provides GPS coordinates for the delivery location. When I checked those coordinates, they clearly point to the wrong building.

I submitted screenshots of the FedEx tracking page showing the GPS location, along with photos/screenshots of the actual building corresponding to those coordinates. I even marked/circled the relevant buildings on the map to make the discrepancy as clear as possible.

In other words, this isn’t simply a situation where the tracking says “delivered” and I’m claiming that I didn’t receive it. FedEx’s own tracking information appears to provide evidence that the package was delivered somewhere other than my address.
Despite this evidence, Revolut still decided in favor of the merchant.

What makes this especially frustrating is that the evidence seems fairly straightforward to verify. The tracking information is from FedEx itself, and the GPS coordinates are not something I created or interpreted from the merchant’s documentation.

At this point, I’m wondering whether Revolut’s dispute process is heavily automated or AI-assisted, particularly for disputes involving relatively small amounts. It honestly feels like the system may have stopped at “tracking says delivered” without meaningfully considering the additional evidence I submitted.

I’d be very interested to hear whether anyone was able to successfully appeal a case like this or get a human reviewer to actually examine the evidence. Any help is appreciated.

A Russian IT guy, Yuri Belenkiy, is now facing terrorism financing charges in Moscow and Binance is allegedly the one who handed over the evidence. Reuters claims that they got hold of law enforcement documents showing Binance gave Russian authorities his full transaction history, including crypto donations he allegedly sent to Ukrainian military-linked groups like the Azov Brigade back in 2023-2024.