▲ 1 r/techsupport
Good Morning,
System specs: Windows 11, AMD ryzen 7 9800x3d, Nvidia RTX 4070 TI Super,
monitor is one Samsung smart m70F and MSI 2k Monitor.
Have an ongoing issue now with this GPU. GPU is a Nvidia RTX 4070 TI Super:
It has been crashing every so often about 4 times this week alone.
I will post the DUMP file analysis here as well at the bottom for any sort of Help.
Troubleshooting i've done and thoughts:
I have done the following: Used DDU to uninstall drivers in safe mode and then reinstalled drivers for Nvidia, specifically the studio ones not the gamer ones. Have slightly under clocked the gpu by about -30 mhz core clock and memory clock using MSI afterburner. Have cleaned, dusted the PC as well as attempted to resit the gpu and and ram and such. Didn't work. Only thing I haven't tried is switching out HDMI cable from monitor to PC but I don't think that has to do with this but I will try if you guys think it will help. Looking it up online reveals its to be some support of driver issue so not sure if its that or my gpu is just now defective after about a year of casual usage which dang if so. Thank you.
DumpFileAnalysis:
VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: ffff9284dd4a9010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff80456ce54c0, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.
Debugging Details:
------------------
Unable to load image nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
KEY_VALUES_STRING: 1
Key : Analysis.CPU.mSec
Value: 968
Key : Analysis.Elapsed.mSec
Value: 2415
Key : Analysis.IO.Other.Mb
Value: 0
Key : Analysis.IO.Read.Mb
Value: 1
Key : Analysis.IO.Write.Mb
Value: 0
Key : Analysis.Init.CPU.mSec
Value: 437
Key : Analysis.Init.Elapsed.mSec
Value: 3829
Key : Analysis.Memory.CommitPeak.Mb
Value: 94
Key : Analysis.Version.DbgEng
Value: 10.0.29547.1002
Key : Analysis.Version.Description
Value: 10.2602.27.2 amd64fre
Key : Analysis.Version.Ext
Value: 1.2602.27.2
Key : Bugcheck.Code.LegacyAPI
Value: 0x116
Key : Bugcheck.Code.TargetModel
Value: 0x116
Key : Dump.Attributes.AsUlong
Value: 0x21008
Key : Dump.Attributes.DiagDataWrittenToHeader
Value: 1
Key : Dump.Attributes.ErrorCode
Value: 0x0
Key : Dump.Attributes.KernelGeneratedTriageDump
Value: 1
Key : Dump.Attributes.LastLine
Value: Dump completed successfully.
Key : Dump.Attributes.ProgressPercentage
Value: 0
Key : Failure.Bucket
Value: 0x116_IMAGE_nvlddmkm.sys
Key : Failure.Exception.IP.Address
Value: 0xfffff80456ce54c0
Key : Failure.Exception.IP.Module
Value: nvlddmkm
Key : Failure.Exception.IP.Offset
Value: 0x1a254c0
Key : Failure.Hash
Value: {c89bfe8c-ed39-f658-ef27-f2898997fdbd}
Key : Faulting.IP.Type
Value: Paged
Key : WER.System.BIOSRevision
Value: 5.35.0.0
BUGCHECK_CODE: 116
BUGCHECK_P1: ffff9284dd4a9010
BUGCHECK_P2: fffff80456ce54c0
BUGCHECK_P3: ffffffffc000009a
BUGCHECK_P4: 4
FILE_IN_CAB: 050526-9359-01.dmp
DUMP_FILE_ATTRIBUTES: 0x21008
Kernel Generated Triage Dump
FAULTING_THREAD: ffff92849e356040
VIDEO_TDR_CONTEXT: dt dxgkrnl!_TDR_RECOVERY_CONTEXT ffff9284dd4a9010
Symbol dxgkrnl!_TDR_RECOVERY_CONTEXT not found.
PROCESS_OBJECT: 0000000000000004
BLACKBOXBSD: 1 (
!blackboxbsd
)
BLACKBOXNTFS: 1 (
!blackboxntfs
)
BLACKBOXPNP: 1 (
!blackboxpnp
)
BLACKBOXWINLOGON: 1 (
!blackboxwinlogon
) (
!blackboxwinlogonnotify
)
CUSTOMER_CRASH_COUNT: 1
PROCESS_NAME: System
IP_IN_PAGED_CODE:
nvlddmkm+1a254c0
fffff804`56ce54c0 488b05d94287ff mov rax,qword ptr [nvlddmkm+0x12997a0 (fffff804`565597a0)]
STACK_TEXT:
fffffe05`708d7248 fffff804`097f5d5d : 00000000`00000116 ffff9284`dd4a9010 fffff804`56ce54c0 ffffffff`c000009a : nt!KeBugCheckEx
fffffe05`708d7250 fffff804`09a62814 : fffff804`56ce54c0 ffff9284`99b1f7b0 00000000`00002000 ffff9284`99b1f870 : dxgkrnl!TdrBugcheckOnTimeout+0x101
fffffe05`708d7290 fffff804`09804ba6 : ffff9284`99b20000 00000000`00000000 00000000`00000004 00000000`00000000 : dxgkrnl!ADAPTER_RENDER::Reset+0x220
fffffe05`708d72c0 fffff804`0983f4d5 : ffff9284`00000100 00000000`00000000 fffffe05`00000000 00000000`00000000 : dxgkrnl!DXGADAPTER::Reset+0x58a
fffffe05`708d7350 fffff804`0983f632 : fffff804`786f5520 ffff9284`8676bc70 00000000`00000000 00000000`00000000 : dxgkrnl!TdrResetFromTimeout+0x15
fffffe05`708d7380 fffff804`77a0817b : ffff9284`9e356040 ffff9284`86826ae0 ffff9284`86826a00 ffff9284`86826ae0 : dxgkrnl!TdrResetFromTimeoutWorkItem+0x22
fffffe05`708d73c0 fffff804`77c8782a : ffff9284`9e356040 ffff9284`9e356040 fffff804`77a07cc0 ffff9284`86826ae0 : nt!ExpWorkerThread+0x4bb
fffffe05`708d7570 fffff804`77eab424 : ffffe180`903b9180 ffff9284`9e356040 fffff804`77c877d0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffffe05`708d75c0 00000000`00000000 : fffffe05`708d8000 fffffe05`708d1000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x34
SYMBOL_NAME: nvlddmkm+1a254c0
MODULE_NAME: nvlddmkm
IMAGE_NAME: nvlddmkm.sys
STACK_COMMAND: .process /r /p 0xffff928486772040; .thread /r /p 0xffff92849e356040 ; kb
FAILURE_BUCKET_ID: 0x116_IMAGE_nvlddmkm.sys
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
FAILURE_ID_HASH: {c89bfe8c-ed39-f658-ef27-f2898997fdbd}
Followup: MachineOwner
---------VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: ffff9284dd4a9010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff80456ce54c0, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.
Debugging Details:
------------------
Unable to load image nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
KEY_VALUES_STRING: 1
Key : Analysis.CPU.mSec
Value: 968
Key : Analysis.Elapsed.mSec
Value: 2415
Key : Analysis.IO.Other.Mb
Value: 0
Key : Analysis.IO.Read.Mb
Value: 1
Key : Analysis.IO.Write.Mb
Value: 0
Key : Analysis.Init.CPU.mSec
Value: 437
Key : Analysis.Init.Elapsed.mSec
Value: 3829
Key : Analysis.Memory.CommitPeak.Mb
Value: 94
Key : Analysis.Version.DbgEng
Value: 10.0.29547.1002
Key : Analysis.Version.Description
Value: 10.2602.27.2 amd64fre
Key : Analysis.Version.Ext
Value: 1.2602.27.2
Key : Bugcheck.Code.LegacyAPI
Value: 0x116
Key : Bugcheck.Code.TargetModel
Value: 0x116
Key : Dump.Attributes.AsUlong
Value: 0x21008
Key : Dump.Attributes.DiagDataWrittenToHeader
Value: 1
Key : Dump.Attributes.ErrorCode
Value: 0x0
Key : Dump.Attributes.KernelGeneratedTriageDump
Value: 1
Key : Dump.Attributes.LastLine
Value: Dump completed successfully.
Key : Dump.Attributes.ProgressPercentage
Value: 0
Key : Failure.Bucket
Value: 0x116_IMAGE_nvlddmkm.sys
Key : Failure.Exception.IP.Address
Value: 0xfffff80456ce54c0
Key : Failure.Exception.IP.Module
Value: nvlddmkm
Key : Failure.Exception.IP.Offset
Value: 0x1a254c0
Key : Failure.Hash
Value: {c89bfe8c-ed39-f658-ef27-f2898997fdbd}
Key : Faulting.IP.Type
Value: Paged
Key : WER.System.BIOSRevision
Value: 5.35.0.0
BUGCHECK_CODE: 116
BUGCHECK_P1: ffff9284dd4a9010
BUGCHECK_P2: fffff80456ce54c0
BUGCHECK_P3: ffffffffc000009a
BUGCHECK_P4: 4
FILE_IN_CAB: 050526-9359-01.dmp
DUMP_FILE_ATTRIBUTES: 0x21008
Kernel Generated Triage Dump
FAULTING_THREAD: ffff92849e356040
VIDEO_TDR_CONTEXT: dt dxgkrnl!_TDR_RECOVERY_CONTEXT ffff9284dd4a9010
Symbol dxgkrnl!_TDR_RECOVERY_CONTEXT not found.
PROCESS_OBJECT: 0000000000000004
BLACKBOXBSD: 1 (!blackboxbsd)
BLACKBOXNTFS: 1 (!blackboxntfs)
BLACKBOXPNP: 1 (!blackboxpnp)
BLACKBOXWINLOGON: 1 (!blackboxwinlogon) (!blackboxwinlogonnotify)
CUSTOMER_CRASH_COUNT: 1
PROCESS_NAME: System
IP_IN_PAGED_CODE:
nvlddmkm+1a254c0
fffff804`56ce54c0 488b05d94287ff mov rax,qword ptr [nvlddmkm+0x12997a0 (fffff804`565597a0)]
STACK_TEXT:
fffffe05`708d7248 fffff804`097f5d5d : 00000000`00000116 ffff9284`dd4a9010 fffff804`56ce54c0 ffffffff`c000009a : nt!KeBugCheckEx
fffffe05`708d7250 fffff804`09a62814 : fffff804`56ce54c0 ffff9284`99b1f7b0 00000000`00002000 ffff9284`99b1f870 : dxgkrnl!TdrBugcheckOnTimeout+0x101
fffffe05`708d7290 fffff804`09804ba6 : ffff9284`99b20000 00000000`00000000 00000000`00000004 00000000`00000000 : dxgkrnl!ADAPTER_RENDER::Reset+0x220
fffffe05`708d72c0 fffff804`0983f4d5 : ffff9284`00000100 00000000`00000000 fffffe05`00000000 00000000`00000000 : dxgkrnl!DXGADAPTER::Reset+0x58a
fffffe05`708d7350 fffff804`0983f632 : fffff804`786f5520 ffff9284`8676bc70 00000000`00000000 00000000`00000000 : dxgkrnl!TdrResetFromTimeout+0x15
fffffe05`708d7380 fffff804`77a0817b : ffff9284`9e356040 ffff9284`86826ae0 ffff9284`86826a00 ffff9284`86826ae0 : dxgkrnl!TdrResetFromTimeoutWorkItem+0x22
fffffe05`708d73c0 fffff804`77c8782a : ffff9284`9e356040 ffff9284`9e356040 fffff804`77a07cc0 ffff9284`86826ae0 : nt!ExpWorkerThread+0x4bb
fffffe05`708d7570 fffff804`77eab424 : ffffe180`903b9180 ffff9284`9e356040 fffff804`77c877d0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffffe05`708d75c0 00000000`00000000 : fffffe05`708d8000 fffffe05`708d1000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x34
SYMBOL_NAME: nvlddmkm+1a254c0
MODULE_NAME: nvlddmkm
IMAGE_NAME: nvlddmkm.sys
STACK_COMMAND: .process /r /p 0xffff928486772040; .thread /r /p 0xffff92849e356040 ; kb
FAILURE_BUCKET_ID: 0x116_IMAGE_nvlddmkm.sys
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
FAILURE_ID_HASH: {c89bfe8c-ed39-f658-ef27-f2898997fdbd}
Followup: MachineOwner
---------
u/Experiment1018 — 18 days ago