Today I received my first payment dispute because the buyer ‘didn’t recognize the transaction,’ and after browsing this sub and looking around online, the consensus was to write a blurb about how it was shipped (which the label was created through eBay directly on May 2nd; same day as the order, and was received by the carrier on May 6th (within the shipping timeframe provided)) and to also screenshot and provide proof of the label/address/tracking all synced
So I wrote a blurb reiterating when the label was created (and bought from eBay) and when it was received by the carrier. However when I went to upload the screenshots of the label, the carrier confirming it was received, and the eBay address, I was completely unable to with eBay citing: ‘unable to upload your files. Please try again’
I tried this on my laptop and my phones browser (I couldn’t find where to do this on the app weirdly enough). And it’s the same exact thing ‘unable to upload your files’ I even tried different files types: PNG to JPG and still nothing.
So what should I do? I should I just let the text blurb I wrote out speak for itself or should I figure out some way to upload them? And is there someway to do this via the app?