Hey everyone, hoping someone here has been through this and can help.
I use Facebook exclusively for running ads. no posting/groups or anything else personal. Out of nowhere, Facebook prompted me to add a passkey. There was no way to skip it, so I went through with it. It then asked for a face scan as part of the verification. I submitted it, and a couple of hours later I got hit with a "permanently disabled" saying I violated community guidelines and no way to appeal.
I have absolutely no idea what I did wrong. My account is purely for ads management.
Here's what's at stake:
- Access to multiple ad accounts and business portfolios
- Business pages
- I need to understand what triggered this so a new account doesn't get the same treatment
I know I can create a new account and have my manager re-grant access to our internal assets, but personal ad accounts and pages, I can't just recreate those.
Has anyone successfully appealed a permanent disable that happened after this passkey/face scan flow?
Any advice on the appeal process or who to contact would be hugely appreciated.