▲ 21 r/WalgreensRx
When a customer-technician interaction goes nuclear, when do you step in?
I usually let the tech handle it unless they ask for help. I’ve noticed other techs often jump in too, but it rarely helps de-escalate the situation.
Do you intervene early or wait until you’re called in? What works best for you?
u/Expert_Echidna_1159 — 2 days ago