r/WalgreensRx

Soon to be pharm tech

Hey guys! I recently got hired as a part time pharm tech and believe it or not, this is my first job. I was wondering what should I need to know or do, or something I should learn quick?

Another question, my first day will consist of the training modules with a lot of reading, will i have that 30 minute break that the actual pharmacy staff has? And am i able to listen to music (i assume it varies on location). And how long is it? That's all! :)

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u/Sensitive-Push7621 — 12 hours ago

It's the small things that I ever ask for...

My RXM told me yesterday that she had some kind of meeting.... She proceeds to day that in the pharmacy, we need to follow such and such things from now on....

Uniform codes and it has to be blah blah blah ...

Okay I get it... Good luck to people that have colorful hoka shoes tho.... Next....

Hospital clean anywhere and everywhere blah blah blah....

We ain't a sterile pharmacy, not in the hospital, nor do we even do compounding anymore cuz they took it out ... But okay whatever.... It beats being sick if we keep up sanitation duties really which I've always try to upkeep.... Next....?

We aren't allowed to have food or snacks in the pharmacy....

Uhhh.... Okay....? Even if it's at the sink or hidden or away from the fill station?? No? Well okay that's fine.... I can just make do with th--

"Oh and no drinks..."

...... I'm sorry what?

"No drinks at all.... Only water."

Rrrrriiiiiiigggghhhhhttt....... But if I have my red b--

"They said no ...."

No..... No other drinks except water? Period?

"Yeah they said that you can take your break and drink it then and there at the break room and leave it at the break room"

.................................... WHAT THE FFFFFFF

First of all.... The rest of the staff is going to be so unhinged from now on including me

Second.... Why do they keep changing their minds about this on and off??? First it was no drinks near the blue zone..... Then it's no drinks at the green zone and blue zone.... Put it at the sink area .... No non transparent bottled drink...... Then. No non transparent bottle drink EXCEPT if you bought it at the store and you have a sticker it's okay, just put it at the sink... NOW, it's just.... Break room.

Third, do they expect us to be drinking this only at our breaks like how a 9-5 salary office workers take their 15 minute breaks like the TV show, The Office? Even then, they get to be caffeinated AT THEIR DESK. Do they expect me to walk out of the pharmacy completely to go to the break room every time I need a sip or two to keep functioning? Because that is not practical.

Fourth, how is this fair that we get shafted at the pharmacy but the front end is allowed to have their own drinks AND SNACKS, in with the cart they're working on, outside where the aisles are? Like, not to be such a vain person but, the pharmacy is what sets majority of the foot traffic... Without us in the pharmacy, people at the front end won't have much of a job or hours.

Like literally, I just ask for small things to be left alone to keep me functioning in the pharmacy.... Caffeine access is one of them. You want me to do the work of 3 people? You better let me have my red bulls at the sink. It's away from the green AND blue zone... There's cameras pointed at the area in detail so to say it's too prevent people from sneaking pills into the bottle,

/Rant over

Just needed to get that off my chest....

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u/madhatterdisease — 15 hours ago

125th anniversary complete BS

So Walgreens’s gave us 200 bucks for the store to provide a cake, drinks, and food and do an activity for the whole store. 20 employees. After a cake and being creative to find decent food for 15 bucks a person it was over 400 bucks. Guess who’s really motivated about the 125th anniversary and Walgreens in general now? What a joke and clown show. Do the executives who want pictures out of this know you can’t even get a McDonalds or gas station meal for $8.5 a person?

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u/Livid_Bad_3011 — 14 hours ago

I just gave my 2 weeks notice

I just gave my two weeks notice today as a pharmacy tech. You would think that I would feel relieved. I don’t. I feel terrible. I love the people I work with, but our pharmacy has gotten too busy for me and I am just burnt out. I was working only about 3 days a week and that turned into 5 days a week. Plus I’m still new. I didn’t truly start working until about the second week of February. The environment in the pharmacy has deteriorated rapidly. It was once a calm pharmacy. Now it’s mayhem.

I feel like I let my team down. They really needed me there, but I feel run down mentally and physically. I just couldn’t take it anymore. I am feeling so much guilt about leaving. I actually bonded with my crew and I feel like I’m betraying them and I feel really crappy about myself for quitting.

Anyway, just venting. I feel like a failure😔. Please no rude comments. I got enough of that from our patients!

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u/Adorable-Barnacle134 — 17 hours ago

Sick note

Let me preface this with, yes I have prior call ins. I'm 7 months pregnant and when I first started, my first trimester was not kind to me. Currently, I'm sicker than a dog and I was informed that even though I went to a dr and received a sick note, it still counts against me as an unexcused absence since I didn't find coverage and I'll be receiving a verbal warning. How is that even fair? My store has 4 techs and 2 pharmacists, who was I supposed to ask to cover my shift when everyone was working?

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u/Ok_Quantity_4515 — 15 hours ago

Unbelievably pissed

So I accepted a pharmacy tech job offer over a month ago and kept getting emails but no start date and now they just sent me an exit message about stopping working there, WHAT ?

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u/Shoddy-Ask-1818 — 16 hours ago

Cenfill Deletes

When we scanned cenfill in, it printed what we had to pull out because it was pulled back. I got it to print manifest pdfs but can't figure out what we have to pull. Any ideas?

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u/kibblet — 15 hours ago

Fired

So basically, I got my pharm tech license a month ago in my state. I was hired as a trainee a month ago and was told at the end of my last shift today that I’m being let go right before the busy season because they can’t afford to train up someone from zero right before shit hits the fan. My operations manager made it clear that I wasn’t leaving on bad terms by any means, but I was told that I’m welcome to re apply once December rolls around and the numbers calm down again. I can’t tell if that was just some bs cop out excuse to make me feel better, or if they genuinely did not have the sufficient staffing to babysit a trainee during the busy stretch. Not that I’m certain, but I think one of the techs at my store quit last week because I didn’t see them for my last four shifts. Let me know if this is common or not, until December; I guess I’ll just have to grind off of delivery service again unless I should just let this be history.

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u/Quiet-Map7664 — 1 day ago
▲ 51 r/WalgreensRx+1 crossposts

Why are we acting like one tech can do the job of 3 people??

I need to know if I’m the only one who thinks this is absolutely ridiculous because I’m getting to the point where I’m genuinely pissed off.
We’ve been having pharmacist staffing issues lately. In the meantime, we’ve been getting a bunch of floaters.
And some of these floaters are making the situation 10x worse. 😭
The biggest problem is that our other two techs leave around 5 PM. So from 5 until close, it’s literally ME + the pharmacist.
And when I say it gets BAD at 5, I mean BAD.
Some pharmacists are not reviewing everything before the other techs leave, so suddenly all of this shit is sitting there waiting when I’m left with one pharmacist.
Now apparently I’m supposed to be:
Running drive-thru
Running the front register
Answering phones
Checking patients out
Typing prescriptions
Filling prescriptions
Pulling prescriptions
Putting up prescriptions
Taking out trash
Filling the drums
Dealing with whatever random problem walks through the door
AND somehow keep the pharmacy running smoothly
All. By. Myself.
so if I’m helping someone at pickup and someone pulls up to drive-thru, guess what? They’re waiting. If I’m filling and the phone rings, guess what? I have to stop filling. If I’m typing a prescription and a patient walks up, guess what? I have to stop typing.
Like WHAT exactly do y’all expect me to do?? 😭
I understand that technically there is a pharmacist there, but the pharmacist is obviously doing pharmacist duties. I am the ONLY tech actually doing all of the technician work.
And I’m not saying I refuse to close with one pharmacist. I’m saying one person cannot physically be in four places at the same time.
Like babe… I AM ONE PERSON. 😭😭
I’m genuinely curious how other Walgreens pharmacies handle this. Is it normal for one tech to be completely alone as the only technician from 5-close while having to handle basically every technician responsibility?
Because I feel like I’m losing my fucking mind.
I don’t even mind working hard. I actually LIKE being busy. But there is a huge difference between being busy and being expected to perform the work of three people simultaneously.
At some point something has to give — and I refuse to let that “something” be patient safety just so the pharmacy can pretend we’re adequately staffed.

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u/Silent_Donkey_2825 — 1 day ago

Things to consider

What are things to consider before taking up a staff pharmacist role?

Sounds like from previous threads, likely no change in floater to staff pharmacist pay so not sure if it’s worth asking DM if there would be a pay differential/scale?

I’ve only worked with the pharmacy manager 2-3 times and they seems nice, but since I’ve only been with the company for a short time, and given all the vaccine goals, I feel hesitant joining during flu season….

There’s 1 really great tech, everyone else is still learning and stands around a lot…

TLDR, what’s the upside? I can’t seem to think of anything aside from a more consistent schedule…

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u/Available-Fish2750 — 21 hours ago

Cookie cutter style

Totally loving this new push to have us all look like heartless no personality robots!! No photos in the pharmacy! No signs that aren't approved by walgreens! Nothing that says "Hey we have emotions" Get ready for next month when they tell you you'll have to read by a script and if you stray from that script by even a word you'll be threatened with termination!

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u/Ok-Association5774 — 2 days ago

Jackets in pharmacy

So my district pharmacy manager and district manager are telling us that we can’t have a jacket on in pharmacy but that the store is allowed to. Has anyone else been told this? How about people in states that have harsh winters?
I’m considering going to HR for this cause it’s ridiculous. Some of my staff are considering leaving cause of it.

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u/Ms_ducky_momo — 1 day ago

Floater pharmacist is the rudest person I've ever met

We have a floater pharmacist come in a lot of evenings. The first time I met him I told him I had a cap and his reply was "I don't care." Upon asking wth was up with that the other techs said that's how he is he is gonna be rude to you until he gets to know you better. Well here we are a month later and things are getting a lot worse. If I add insurance or reprint a leaflet or do anything that requires a pharmacist check he makes me wait a minimum of 5 minutes. So the customers are getting frustrated and so am I. He needed to fix a prescription that was already filled in the que yesterday and made a lady wait an hour. When i brought him the bag he said give it to someone else... so i did the tech looked and told him no you need to do this. He waited and waited the lady got up fussing at me until I finally just told her mam I told the pharmacist and another tech told him 2 other times we are waiting on him on his end you are welcome to go to his window and ask what the hold up is. I dont blame her for being frustrated bc i was as well. Then I had to print a new leaflet after adding insurance and brought it to him to check, and he was talking to someone but my other pharmacist can look it over quickly and send you on your way. He refused to acknowledge me so I started walking back to the customer to let her know itd be a few minutes (as always) and he fussed at me you need to put that prescription down and ill get to when I get to it. The way my blood boiled and I just shouted OK I GOT IT. Set it down walked over to the register and told the lady it was gonna be a minute. It was my day off and I was called in to help; this is an ongoing situation so I told my rxom I may leave early if he starts getting crazy again. It was 20 minutes before she wanted me to leave and I clocked out. Line had 5 people in it and drive thru had another 3 cars. Feel like I came in to help and instead of helping im constantly waiting for him to do his part. There was another tech there and he doesnt treat her that way. She is likely to get through the crowd and customers with better cooperation from him than I get. Feel like I'm trying so hard to hold my tongue every shift we work together. My rxom is aware I left and of what happened and said she will try not to schedule us with to much overlap from here on out.

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u/Timely-Author5962 — 2 days ago

Ya know what I love, being criticized by the pharmacist when the software fucks up

It's just so fun having a pharmacist acting irritated with me whenever ic+ gets prescriptions stuck in weird states.

So not only do you have to deal with itrate customers you get 0 moral support from your manager. That's just a great and fun work environment.

Not to mention the fact I'm still in training after being hired in November. And only getting to work in the pharmacy at most 1 day a week. So I've only worked in the pharmacy for a total of maybe 40 days in the past 10 months and then get criticized for not knowing anything (not to mention being stuck on mile 3 since December since I get no training time to work through my miles)

If I had any other options right now I'd leave, but work is hard to find where I am so I'm stuck.

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u/boolpies — 1 day ago
▲ 12 r/WalgreensRx+1 crossposts

PCP update removed "View list" link — how are you guys sorting/tracking call history now?

Hey everyone,
Has anyone else’s store gotten the updated Patient Care Portal where the "View list" link is completely gone?
Our portal updated recently, and losing that link has been a total nightmare for daily workflow. Now, whenever a patient calls back asking why we left a message, or if we’re trying to specifically sort through outreach calls (like targeting immunization calls vs. regular adherence/refill reminders), we can't filter or see the list at all. We're stuck skipping through calls one by one sequentially just to find what we need.
I’ve opened multiple IT tickets about it, but every response comes back closed stating that the removal is "intended functionality" and working as designed. However, I know several surrounding stores that still have the active link and full list functionality.
For those of you whose stores have had this update pushed:

  1. Is there a workaround you’ve found to quickly view call history or filter by call purpose without clicking through every single patient?
  2. Has your DM or AHS given any guidance on how we're supposed to manage callbacks efficiently under this new setup?
    Appreciate any tips or workarounds—doing this during peak season is painful!
u/No-Professional5536 — 2 days ago

Moving meds to alpha

Any tips on moving meds into alpha?

Is there anything we can print as far as a layout unique to our pharmacy? If so, where?

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u/Fit-Fee-4829 — 2 days ago

Rude and unsupportive Rxom

How do you guys deal with micromanagement at Walgreens pharmacy? Mine is driving me crazy even after sharing the concern with managers. They don’t care about techs concerns instead they give her more reasons to be more harsh. The list goes on and on I feel like men RXOM would be better than a female. rather than keeping it mutual and professional with everyone.she acts like she’s jealous that everyone gets along with each other but with her bc of her rude and dismissive attitude. I’ve been considering to go to HR but I keep giving her grace. I kept record of what she been doing towards me.
- I came late so she was rude and was showing micro aggression all day even 4 other others come more later than me but no word is said to them
- There was an extra med ordered by another employee she was upset, I asked what’s wrong and she disrespectfully told me go back to work I wasn’t talking to you.
- Micro managing, always looking for mistakes in my work.
- Putting others peoples work for me to finish,
- Making changes in workflow to ask me later if I finished smth wasn’t even supposed to do in the first place.
- Continuously isolating me from other employees/techs
- Not helping when it’s busy especially rn in flu season
- Yelling at me infront of patients for smth that wasn’t my mistake
- Over working me by calling me to other stations to do other tasks when I already have tasks to do written in workflow
- Constantly complaining about my work. She’s never satisfied even when everything is fine.
- Going thru my finished task and re-editing or trying to fix things that do not need fixing to pretend I did smth wrong
- Staring at me while I’m conversating w other employees about work related issue bc she thinks we are having side convos, she seperate us and tells us not to ask each other n follow workflow or go to only her
- Doesn’t let team members help each other when it’s needed
Or stops them from helping so other one person can keep carrying the load in the back.
- avoiding register by doing random things around the pharmacy pretending to do “behind the scenes” work
I feel like these r good reasoning to go to hr. But I need advice from u people.

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u/Grouchy-Effective-48 — 2 days ago

App Mgr/IC+/RxI Trouble 8/17?

Keep getting kicked out. All of us. RXI problems too. Tech support had a generic message. Anyone know what is going on today?

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u/kibblet — 3 days ago