Has anyone had success disputing a listing that uses misleading photos vs what actually arrives?
I recently ordered what looked like a handmade ceramic mug from an Etsy shop. The listing photos were clearly professional shots showing detailed craftsmanship and a really unique glaze pattern. What arrived was obviously mass produced and looked nothing like the photos: thin walls, uneven base, and none of that glaze work shown in the listing.
When I reached out to the seller they were polite but basically said all sales are final and that photos are for inspiration purposes only. That phrase was buried at the bottom of the listing description in small print.
I opened a case with Etsy and honestly wasn't sure what to expect. They sided with me and I got a refund, but the listing is still up with the same photos and I assume other buyers are still getting the same thing.
I reported the listing but have no idea if anything will actually happen. Has anyone else dealt with this and found an effective way to flag these shops so they actually get reviewed? Also curious whether sellers think the current reporting system is working or if there are obvious gaps that let this kind of thing go on too long. Would love to hear both sides.