u/Extension-Page-3927

First time using the product visualizer in the software, uploaded the hat I'm using, all good there, my trouble comes after using the red tape to set the measurements of the hat, I went to use the embroidery measuring tool to see if dimensions are correct throughout, but that's not the case - only portion that's correct is the part that was aligned using the red tape, which throws off the design size compared to the mockup hat. Am I missing something? (Hope that made sense). Some help would be appreciated!