u/Extension_Log_9559

So HMRC have owed me money for a while, I had trouble logging in but I’ve got in now, it asked for details for online refund- I put my details however it didn’t work straight away saying that we cannot update you details at this time, I waited an hour and it worked, my refund was processing from the 16th - 18th I’ve now checked and it stated that hmrc has paid my refund on the 18th, however there’s nothing in my bank? I go onto the “ what to do if you have not got your refund” and it’s speaking about cheques. I’m so confused???
Do you usually get these things in cheques?
Thank you in advance