u/External-Honeydew436

Posting this as a heads-up to anyone in the area looking for local phone repair options.
I paid $99 cash at CA Mart for an iPhone 11 screen replacement, which came with a promised 3-month warranty. Shortly after the repair, the adhesive they used completely failed, causing the display assembly to lift entirely away from the frame.
When I reached out with photo proof showing the failed adhesive and lifted frame, they refused to honor the warranty, ignored my attempts to get it resolved reasonably, and demanded another $85 to fix their own faulty installation. They also failed to provide an itemized receipt or invoice at the time of repair.
I’ve already filed a formal complaint with Consumer Protection Ontario, but wanted to post here so others can avoid losing money or dealing with unhonored warranties.

Posting this as a heads-up to anyone in the area looking for local phone repair options.
I paid $99 cash at CA Mart for an iPhone 11 screen replacement, which came with a promised 3-month warranty. Shortly after the repair, the adhesive they used completely failed, causing the display assembly to lift entirely away from the frame.
When I reached out with photo proof showing the failed adhesive and lifted frame, they refused to honor the warranty, ignored my attempts to get it resolved reasonably, and demanded another $85 to fix their own faulty installation. They also failed to provide an itemized receipt or invoice at the time of repair.
I’ve already filed a formal complaint with Consumer Protection Ontario, but wanted to post here so others can avoid losing money or dealing with unhonored warranties.

Posting this as a heads-up to anyone in the area looking for local phone repair options.
I paid $99 cash at CA Mart for an iPhone 11 screen replacement, which came with a promised 3-month warranty. Shortly after the repair, the adhesive they used completely failed, causing the display assembly to lift entirely away from the frame.
When I reached out with photo proof showing the failed adhesive and lifted frame, they refused to honor the warranty, ignored my attempts to get it resolved reasonably, and demanded another $85 to fix their own faulty installation. They also failed to provide an itemized receipt or invoice at the time of repair.
I’ve already filed a formal complaint with Consumer Protection Ontario, but wanted to post here so others can avoid losing money or dealing with unhonored warranties.