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I have now decided to engage a lawyer to take up the matter from this point onwards seeking refund of ₹89,955 along with compensation for mental agony, harassment and legal costs.

Market place: Amazon Seller Services Private Limited Seller/Company: AK POWER SERVICE

Product: AK POWER SERVICE ALPHA A4800 - 4000 Watts & 4KW Super Silent Inverter Generator - Self Start.

Here's the complete story so far......

1. I purchased the product from Amazon.in on 26th March, 2026. The generator failed within 3 months of purchase and during the warranty period.

2. Upon malfunction, I immediately contacted AK POWER SERVICE for warranty service via multiple calls and WhatsApp messages. Initially, there was no response from the seller. After several attempts, the seller responded on WhatsApp and requested video proof of the malfunction, which I promptly provided. Thereafter, the seller called me once and verbally assured me that the matter would be escalated to their superiors. However, from the next day onwards, the seller deliberately ignored all my calls and messages and has completely ghosted me till date. It has now been more than 44+ days since the product failed and I have received zero support from the seller. I sent an email to the company on 1st July, 2026 at their official email ID contact@alphagenerator.in as provided on their website, but the email bounced back with a delivery error, indicating that their listed support channel is fraudulent or non-functional. I also observed that the company is operating two different websites with two different domains:

https://www.akpowerservice.com/ and https://alphagenerator.in/

The bounced email ID was listed on alphagenerator.in, whereas akpower_service@yahoo.com was listed on akpowerservice.com. I sent another email to akpower_service@yahoo.com on 6th July, 2026 but received no response till date.

3. I escalated the matter to Amazon Customer Service on 8th July, 2026. As customer service was not helpful, I escalated the case to the Amazon Grievance Officer. Only after this escalation did the Amazon Specialist Team call me on two occasions and seek a few days to investigate. Thereafter, an Amazon Specialist informed me that the Seller, AK POWER SERVICE, had replied stating that the defect was due to "improper use" by me. I immediately objected to this via email to Amazon CS, clearly stating that the product was used strictly in accordance with the user manual provided by the company. Despite this, Amazon has failed to resolve the issue and the matter remains pending for more than 44 days.

4. I first filed NCH Docket No. 9648*** against the Seller, AK POWER SERVICE, on 5th July, 2026. When I informed Amazon about the Docket 9648*** on 14th July, 2026, Amazon wrongly replied that the said docket was "incorrect and has expired". I sent a follow-up mail on 15th July, 2026 informing Amazon that docket number 9648*** was generated by the National Consumer Helpline, Ministry of Consumer Affairs, Govt. of India, dated 5th July, 2026, along with a screenshot of the NCH SMS/Email and a copy of the NCH docket complaint. Thereafter, during multiple calls with Amazon Customer Service, the agent verbally confirmed that the case had been escalated to the Amazon Legal team. However, despite repeated requests, no written confirmation was provided and no member from the Amazon Legal team has contacted me till date.

5. As the Seller remained non-responsive on NCH, I filed a second Docket No. 9847*** on 1st August, 2026 against Amazon Seller Services Private Limited for deficiency in service as a platform. In response, Amazon stated that since it is a "seller fulfilled" order, I should file an A-to-Z Guarantee claim and that the issue stands closed. Even after sending multiple emails to the Amazon Grievance Officer, the issue remains unresolved. Even now, Amazon is directing me to speak with the CS team again, despite having escalated to CS multiple times since 8th July, 2026 with no resolution. I sent an objection email to the Amazon Grievance Officer stating that the A-to-Z Guarantee claim option is not available on my Amazon account/website for this order. In response, Amazon sent a final denial email dated 15th August, 2026 from Reena M stating: "Upon reviewing Docket number 9847***, no additional actions can be undertaken".

6. I have also sent a grievance email to the Amazon CEO but received no response or resolution.

7. Further, none of the product reviews on the product page are marked "Verified Purchase" except mine, indicating misleading listings and failure of platform moderation by Amazon.

Despite sharing screenshots and proof of WhatsApp messages and call logs with Amazon, the platform took no action against the Seller. Instead, Amazon shifted the blame to me and cited "improper use" without any investigation. I have received no refund, no replacement, and no service. I have been made to run between Customer Service and NCH for more than 44+ days.

Both Amazon Seller Services Private Limited and Seller AK POWER SERVICE are avoiding responsibility for the defective product and warranty claim, despite NCH intervention.

Relief sought:

1. Full refund of ₹89,955 for the defective product.

2. Compensation for more than 44+ days of harassment, mental agony, legal cost and deficiency in service, and unfair trade practice.

List of Documents to be submitted to the lawyer:

1. Video proof of product malfunctioning.

2. Proof of Seller ghosting - WhatsApp messages and Call logs.

3. Invoice/Order copy of the product.

4. Complaint email dated 1st July, 2026 sent to AK Power at contact@alphagenerator.in bounced back with an error.

5. Complaint email dated 6th July, 2026 sent to AK POWER at akpower_service@yahoo.com.

6. NCH Docket No. 9648*** filed against AK POWER SERVICE.

7. NCH Docket No. 9847*** filed against Amazon Seller Services Private Limited.

8. Screenshots showing product reviews are not "Verified Purchase" except mine.

9. Amazon Final Denial Response dated 15th August, 2026 from Reena M.

10. Copy of all email chats with Amazon Customer Service, Grievance Officer and CEO from 08th July, 2026 to 15th August, 2026.

Keep following for more updates......

Uploaded video proof of product malfunctioning. In the video it can be clearly seen that the generator is getting overloaded with no external device(s)/source connected. Green light indicates generator functioning normal and red light indicates overload.