r/amazonindia

Hey everyone, writing this post as both a massive warning to anyone buying watches on Amazon India right now, and to document a bizarre case of corporate gaslighting.

The Order: * Model: Fossil Chronograph (FS4656)

• Price: ₹13,194 (EMI purchase)
• Seller: VRP Telematics (Appario's replacement, widely trusted, but clearly failing basic QA)

The Incident: I unboxed the watch on April 15th, and thank god I had my phone set up on a stand to record a single, continuous, unboxing video. The moment the watch came out of the tin, it was clear this wasn't a factory-new piece, possibly fake. The protective plastic films were entirely missing, the paperwork inside the box was visibly soiled, and the watch's bezel and caseback were covered in hairline scratches and scuff marks. It was a clear customer return repackaged and sold as brand new.

The Support Nightmare: I immediately initiated an escalation loop with Amazon's "Specialist" and "Executive Customer Relations (ECR)" teams. Over three weeks, I dealt with massive internal incompetence—agents abandoning calls after 18-minute holds and breaching their own promised resolution deadlines three separate times.

Finally, on May 5th, a senior leadership agent acknowledged the used condition on a recorded line and manually overrode the system to authorize a return pickup (the regular delivery partners had been refusing to touch it because it was "used").

The Legal Fraud: This is where it gets criminal:

1. May 6: Amazon Logistics physically picked up the scratched watch from my house. The return was successful.
2. May 9: Amazon officially responded to a National Consumer Helpline (NCH) docket I had opened. To avoid paying out the refund, they shamelessly told the NCH that the item was delivered "intact" and closed the case permanently without a refund.
3. The Catch: I checked my Amazon dashboard tracker. The return package was officially logged as "Received" at their processing warehouse on May 10th.

Think about the sheer bad faith here: Amazon told a government regulator on May 9th that my case was rejected, an entire day BEFORE their own warehouse had even physically received the package to inspect it.

Current Status: They have the watch. They have my ₹13,000/-. Because it's an EMI transaction, I am actively being hit with bank interest and processing fees every single day for an asset I do not possess. When I called them back, a front-line agent gave me the standard "Ap nishchint rahiye, May 18 tak refund aa jayega. Specialist team kaam kar rahi hai, hum kuch nahi kar sakte" de-escalation script, without even trying to connect me to the specialist teams despite requesting over 5 times in the last 15 days. Their teams on specialist teams do not revert, social media teams lies on twitter that they have sent a mail, which when I proved that hasn't been received stopped reverting.

I am taking this straight to the Consumer Commission via e-Jagriti next week for Unfair Trade Practices and Deficiency in Service.

Link to my active X (Twitter) thread with the live screenshots of their system contradicting their regulatory lies: https://x.com/sidhartthhh/status/2055578858754314365

TL;DR: VRP Telematics is shipping used/refurbished watches as new. Amazon Logistics will pick it up, take the watch back into their custody, and then lie to the government consumer forums saying the item was "intact" so they can pocket your money. Protect yourselves and stick to authorized offline dealers or verified platforms like Ethos/Tata Cliq Luxury for mid-tier pieces.

I ordered a 5L Sundrop refined oil today and tracked the order. It was shown that the delivery guy reached near my house and then my order got delivered. But the delivery guy never reached my house nor did my product get delivered to me. I contacted the delivery guy again and again but sometimes it said that he's on a call with someone else or he cut my call and said busy.

Finally, I had enough and contacted the customer care. They said wait till 25 May, have issued a investigation ticket something like that and after that they can issue a refund. Till then my product MIGHT get delivered to me. (Which is highly unlikely to me) How can I be sure that I'll get a refund? And where to check that ticket.

Also the reason, what I concluded for my product not getting delivered to me was that it is OUT OF STOCK.

When I'm searching for this exact product, it is not showing and when I'm clicking on my product it says OUT OF STOCK. If they didn't have it, why would they let me purchase it in the first place?? Ruined my experience and wasted my time!

To be on the safer side, always or try to opt for COD. I've had never such experience with any e commerce app so always did my payment beforehand when ordering an item.

What more can be done from my side guys?

I used a 250₹ gift voucher on this purchase but had to return it. Seems like i only can purchase using this amount.

They gave me 100/- gift card value as compensation! 800gms missing!

I was planning to order the Sennheiser CX 80U today and noticed two extra charges at checkout that I don't quite understand.

₹29 for One-Day Delivery and ₹29 for Open Box Inspection both on a Prime membership.

Open Box means the delivery person opens the package in front of you so you can check the contents before accepting. That is just basic consumer protection, not a premium service. Why is that a paid add-on?

What exactly are we paying Prime for if basic delivery accountability costs extra? I can open the box for with no extra charges. Already we are paying extra ₹5 as platform charges.

I didn't end up ordering because of this. ₹58 extra on a ₹1,790 product doesn't sound like a lot but it's the principle, I'm already paying for Prime.

Has anyone else been seeing these charges lately? Are these guys trying to become flipkart? If amazon is like flipkart, what is the differentiation factor?

BTW, i tried to call customer service, during the discussion the call got disconnected. Usually they call back this time nothing happened. WOW I think Amazon decided to become AmazonKart. Pathetic.

Eventually ordered the product from Sennhieser directly. Good luck AmazonKart

This suppose to delivered by 16th but amazon delayed in delivery even when I asked customer care they said its due to package seal was broken they insisted me to take refund now the product price also hiked about 100rs need advice, also said oe else wait till it arrive

I ordered only through amazon because they're the only platform was which delivering fast at that time

Edit: complained to customer care they booked replacement product which will be delivered tomorrow

I ordered Parle Fab! Jam-In Biscuits from Amazon, and the product page clearly showed 150g.

But after receiving the pack, I checked the backside and it says Net Weight: 140g printed on it.

The listing even shows “Previously bought” and still mentions 150g, which feels misleading because customers are paying based on the displayed quantity.

I’m not sure if:

Amazon uploaded the wrong product details,

the manufacturer reduced the quantity without updating listings,

or sellers are using old images/details.

Either way, this is confusing and unfair for buyers.

Has anyone else noticed this happening with grocery products on Amazon lately?

Should I report this to Amazon support or file a complaint for misleading product information?

The delivery agent gave a missed call and marked it as delivered attempted and then this. contacted customer service where I got told that the package got misplaced locally and will arrive next day, which hasn't.

They started sending the cashback summary like all other CREDIT cards reward and cashback summary. Who else got this? Check your EMAIL So far i got 11,309 as cashback, impressive🫡

I bought a lenovo loq laptop along with the extended warranty pack available on amazon. But it's been almost 12 days, they have not updated my extended warranty. They keep on asking for bills and invoices. I have sent it again and again but still there's no response. I even contacted servify but they have claimed to update my warranty.