Blendlife - Scammed product sold by Amazon
Hi everyone,
Need some advice on how to escalate this, as I am completely stuck in a loop between Amazon and the brand's customer service.
Purchase Date: March 15, 2026
Issue: The product suddenly stopped working. I tried troubleshooting using multiple guides online, but nothing worked.
The Warranty Runaround: The invoice/order details clearly stated to contact the brand for warranty claims. I reached out to the brand, and they arranged a pickup for the defective unit.
The Current State: Since taking the product, the brand has gone completely unresponsive. When I went back to Amazon for help, their support simply told me they can’t intervene because it’s a brand warranty issue.
So right now, I have no working product, the brand is ghosting me with my item in their possession, and Amazon refuses to take any accountability for sellers/brands operating on their platform.
Has anyone dealt with a similar situation? What’s the most effective escalation path here—National Consumer Helpline (NCH), filing an INGRAM grievance, or escalating via executive customer support emails?
(Order ID and details attached in the screenshots below)