u/Charming_Produce_843

I ordered an electronic item worth around ₹35,000 from Amazon. Unfortunately, I had an issue with the product and decided to return it.
I created around six return requests in total. During the first four attempts, the delivery/pickup person never came on the scheduled date. I contacted Amazon customer service multiple times, and they told me that they were processing an advance refund and would create another return request.
On the latest return attempt, the pickup person actually came, but I was not at home at that moment. I told him that I was unavailable and asked him to reschedule the pickup for the next day.
However, instead of rescheduling it, he marked the item as “pickup successful”, even though I never handed over the product to him.
Now I’m worried because the order is showing as picked up even though the item is still with me.
What should I do in this situation? Should I contact Amazon immediately and ask them to correct the pickup status, or is there anything else I should do to protect myself?
The item is worth ₹35,000, so I’m concerned about what could happen if Amazon considers it successfully returned even though they never received it.

I ordered an electronic item worth around ₹35,000 from Amazon. Unfortunately, I had an issue with the product and decided to return it.
I created around six return requests in total. During the first four attempts, the delivery/pickup person never came on the scheduled date. I contacted Amazon customer service multiple times, and they told me that they were processing an advance refund and would create another return request.
On the latest return attempt, the pickup person actually came, but I was not at home at that moment. I told him that I was unavailable and asked him to reschedule the pickup for the next day.
However, instead of rescheduling it, he marked the item as **“pickup successful”**, even though I never handed over the product to him.
Now I’m worried because the order is showing as picked up even though the item is still with me.
**What should I do in this situation?** Should I contact Amazon immediately and ask them to correct the pickup status, or is there anything else I should do to protect myself?
The item is worth ₹35,000, so I’m concerned about what could happen if Amazon considers it successfully returned even though they never received it.