Stuck with Amazon Balance
A couple of months ago, I purchased a PlayStation Network (PSN) gift card through Amazon. Unfortunately, the gift card turned out to be fraudulent/invalid. After a lengthy back-and-forth with Amazon, I eventually received a refund.
However, the refund was issued as Amazon Pay Balance rather than being returned to my original payment method. I have now found a reputable seller and am trying to purchase a replacement PSN gift card, but I have discovered that my Amazon Pay Balance cannot be used for this purchase.
At no point during the refund process was I informed that the Amazon Pay Balance would come with restrictions that could prevent me from using the refunded money for the same type of product I originally purchased.
This is especially problematic because I am not an Indian resident, so Amazon Pay Balance has very limited practical use for me.
What are my options here? I talked to support via live chat and I’ve been transferred over 10 times. Nobody wants to help me