Stockx weird situation
I ordered the Gold RGN Cristiano Ronaldo Mercurials (around a $500 purchase) and was matched with a seller almost immediately. After a few days, the seller never shipped, so StockX matched me with a new seller. A few more days went by, and the second seller still hadn’t shipped either. On Sunday, I contacted customer support, and the representative told me the seller had until June 30 to ship. If they didn’t, the order would automatically be canceled and I’d receive a refund. June 30 came and went with no shipment, so I contacted support again asking about my refund. This time, I was told the previous representative gave me incorrect information and that the seller actually had until July 1 to ship. conveniently enough, while I was literally in the middle of chatting with customer support, I got a notification saying my order had shipped. The timing honestly felt way too convenient.
Today, I reached out to support again because I wanted an explanation for everything that happened. Instead of addressing my concerns, they just kept repeating that the order had shipped and that there was nothing they could do. Maybe it’s just an unfortunate coincidence, but the whole experience has felt very shady. When you’re spending $500 on a limited item, you’d expect better communication and consistency from a company that’s supposed to be reputable. Being told one deadline, then another, and then having the package magically ship at the exact moment I’m asking for a refund just doesn’t inspire much confidence. Has anyone else experienced something similar with StockX, or am I just overthinking this?