Frustrating experience with PA
I am super frustrated with the lack of communication since joining Mochi .
I joined because insurance cut me off for reaching a healthy BMI . I was told I just needed to have my doctor write a letter and submit a few things needed. my primary isn’t good with this and is slow . thought I would use Mochi since they do this daily , to help me with my approval. since my initial telehealth I have had nothing but issues with lack of communication. they say they have submitted information and my insurance says it isn’t true . I have to message or call them every day to try and get an answer . it seems they are not pros at this at all . I actually don’t think they know what they are doing at all. all my insurance is asking for right now is a letter of necessity, how the medication has helped me and a in person weight. nothing has been done . has anyone had this too ? I’m so close to approvAl and they just don’t seem to care