u/Fabulous-Rip-4670

I had a bad experience with a host on booking.com. Very rude and racist Italians.

Booking.com sent me an email promising a refund (which the host agreed to). Later the host flipped and booking.com sent me 25 euros as opposed to the promised 550 euros.

He’s the script I used:

1. Remind them you’ve contracted with them and not the host.
2. Money goes to booking.com which is an aggregator so they can refuse to pay the host and pay you instead.
3. Aggregation is a regulated activity in pretty much every country (financial services regulatory lawyer here :) ) but booking.com doesn’t take licenses in all jurisdictions, so threaten to complain to your central bank - this is a big one.
4. Threaten to complain to the relevant tourism and commerce ministries and to open a file with a consumer tribunal.
5. Hope for the best.

I even got a call minutes after I got my refund with apologies.

If this helped you, can you please drop a 1 star rating at any/ all of the De Vivo properties in Positano/Sorrento/Salerno, Italy? They’re the ones that screwed me.