Someone Changed My Records, and No One Knows How they Did It…
So... A couple of weeks ago, someone managed to access my Rogers account and change both my name and my date of birth. According to Rogers, the changes were apparently made through one of their stores.
What followed was weeks of back-and-forth with the company. I visited stores in person, presented my ID, and explained that I was the account holder and that these changes were not made by me. The employees were just as confused as I was.
I spoke with customer service representatives, supervisors, and even higher-level management. An internal investigation was launched because no one seemed able to explain how this happened. Employees and managers with over 15 years of experience told me they had never seen anything like it.
The name that replaced mine was very similar…actually, it was my father’s name. We share the same postal code, but that still doesn’t answer the real question: How was someone able to alter my personal information without properly verifying basic details like my date of birth or email address?
And plus, we do not look alike.. height, hair color, eye colour… anyway.
Now, after all of this, I’m being told to add a PIN to strengthen my account security.
I’m sorry, but no.
If someone overhears or obtains my PIN and calls on my behalf, what’s to stop the company from saying that I willingly shared it? Call me old-fashioned, but I would rather rely on my personal information and proper identity verification than a simple PIN.
What concerns me most isn’t that a mistake happened. It’s that after weeks of investigation, nobody seems able to explain exactly how it happened in the first place.
I will have to make a CRTC complaint because this isn’t normal.
P.S : i did get a 160$ compensation but personally I am mot looking for money. I am worried there’s a way people can alter my personal information.