r/Rogers

Hey so I upgraded through their website back in April ish. Device was 15$/mo and when I went to pick a plan I could either keep mine or change. If I changed plan, the total went up. If I kept my plan there was no price difference - meaning it stayed at 15$/mo plus taxes. Since that was so cheap I got the device protection plan.

They've been charging me 77$/mo ever since. Customer service is a joke: one of them said it's impossible since that device can't even be on sale - so in my complaint to management I showed a screenshot from that current date (it was even cheaper) to prove that that's a lie. They make me waste my time and bounce back and forth just to say management is busy. Management is explaining the bill over and over as if I can't read a bill. My point is that during checkout by selecting to stick with my plan the price didn't increase.

"The office of the president" kept reiterating my bill over and over clearly not having listened to any of the calls, nor having looked into the website issue like I asked. I brought it to the CCTS who says they're impartial yet went along with Rogers who has still done nothing but reiterate how to read the bill. I asked for there to be an investigation and of course that's taking forever. The main agent said that an investigation would likely lead to the same conclusion too. So... basically they do what they want and the "impartial" people go along with it?

TLDR: take screenshots of absolutely EVERYTHING during the upgrading process because their management doesn't care at all, and the CCTS takes longer to give a reply than my dad is in returning with the milk

If anyone has been in a similar situation pls suggest anything I'd really appreciate it

Hi all. I have been on Shaw Internet for about a year after having Telus for over a decade. I have the 2G service in Alberta and live in a two story townhome.

Here's my issue: the furthest distance in the house the Gateway has to reach is about 30-35 feet, but I have parts of the house where the connection is not as good. The Gateway is on the main floor, close to the centre of all parts of the housw. The house is 17ish years old, so no strange construction to deal with.

The Shaw internet is heads and shoulders better than the Telus internet I got stuck with when I moved here. But, I have a few questions.

My questions are:

1. Will Rogers ever provide boosters at no charge (they were free with Telus, and funny enough they were shipped to me without me even asking for them). The house is 1200 square feet including the basement, so having issues with wifi speed in spots is a bit annoying.

2. If I have to pay for them, which isn't a deal breaker, is there just the one kind I see on the website?

3. Are 3rd party boosters difficult to use on the system?

4. Does anyone know if Shaw (Rogers) sets their service lines up with MoCa filters when the internet is installed in a house?

In the end it's not a major concern, but I would like an idea what direction to go before I work on the trouble spots. It's mainly for gaming, so the worse connection spots can cause some lagging on occasion.

Thank you!!🙂

Live with a roommate and don’t trust him at all. I don’t see any option for a mailing address.

Every time I pause a show to go do something, I always come back & the show has been cleared!

I find myself always having to maneuver back to the show I'm watching & wonder what's the point of even having a pause button?!

Am I the only one that finds this bizarre & frustrating???

So, I was with Shaw who got taken over by Rogers.

Of course this is not up to me, as a customer who has to pay for a service like internet you just go with it, there seems to be a mild monopoly with internet service in my area of the country. Today I had it. I got called by a person to ask about my service and would I like to upgrade my current service.

So, my internet is 300mbs, and unlimited, for myself works fine although it costs me (and sorry, I'm sure many of you can tell me a better plan) a lot, which I've been using for a long time. More speed would be better but as usual, people get used to it. So I was told I could upgrade to a 2gbs speed for a mere $5dollars a month upgrade (already paying $100 a month). Of course I would take the upgrade for the speed and cost of upgrade. And of course they mentioned that my current plan is no longer available as its been phased out (which they didn't let me know whilst I've been paying it) but I can upgrade for a mere $5 more a month. So, this already annoyed me because should they have not told me that this was available for a huge upgrade in speed at not much more cost while I was already paying for the service?

So on the phone call today, I dealt with the salesperson who for the most part was a good person when it came to my questions, but they said you're price would only go up $5 per month for the upgraded speed.

Then this happed. Obviously the salesperson was a moron, and accidentally called my phone after the conversation and said "Right. Again one more Freaking time....." It sounded like they accidentally called me when on the line and we're venting due to our call. I have the voicemail saved.

And then had the audacity to call me again, and tell me the plan they had was actually not available and it would be $10 more dollars per month, and said its not a contract its month to month and I can cancel anytime.

I was obviously not happy with this whole interaction so I asked to get this escalated or talk to a manager because I was not happy with the voicemail left and the fact that they quoted me a price and then called back to tell me thats not available.

So 5 minutes on hold I speak to a "manager" and they tell me they can do the original price that the salesman quoted PLUS a $100 one time rebate. I said ok, lets go go forward. Then they tell me that if I cancel within two years they would charge me $15 a month witch was not at all what I was originally told because I specifically said I did not want a contract.

TLDR: ROGERS customer service told me a plan that we agreed on and then rescinded the plan and then they sent me a very audible F you on voicemail, and then tried to tie me into a contract. If anyone at ROGERS reads this which they probably wont because they don't care. F you. Oh and I have the voicemail saved.

Was enjoying some drinks with my buddy at a really crowded club and was waiting for an Uber, was less than 5 minutes away last I checked.. put my phone back in my pocket and next time I went to reach for it, it was gone. I called Roger's this morning and the rep told me to sign up for device protection because it'll save me a lot of money and so on. I don't even know what other steps I should take after getting my phone stolen but I went ahead and added the device protection for $25 a month but now I'm wondering how long do I need to wait and what should I go about saying since I guess I got the device protection after I got my phone stolen.. anyone have good / bad experiences?? Thanks in advance

Just got my xfinity internet installed. It comes with a modem and a router separated. Since I will be using my own router, can I RETURN the router and stop paying the $10 a month router fee?

I really don’t know why I’m getting downvoted. If I return the equipment and stop renting from them, shouldn’t I assume that I would not have to pay the rental fee? The last ISP I used (beanfield) allowed this, so I assumed it is possible with Rogers.

It took me 3 days of trying to get a spot on hold without being disconnected. Finally today waited 1.5 hours on hold only to have the worst experience with communicating with their support agent. They could barely read their scrip properly.

I haven't had to deal with an issues since they laid everyone off, wow it's bad now. I know Bell is not much better but I'm moving to them for fiber internet now so at least the speeds will be better.

the original coax network was installed late 70's early 80's. Sasktel the other ISP installed Fibre a few years ago and tecnically you can get 5gbps (comercial plans) with the fastest from Rogers being 2gbps. There is nothing stopping Sasktel from going 2gbps or faster just does it make sense when even 1gbps is not utilized 99% of the time?

I do wish they would do it, the hastle of sasktel doing it was bad enough even though I understand it. I just wish shaw might have made a deal with sasktel at the time to atleast get some conduit put in. They have to pull 1, how hard would it be to pull 2 for the main connections. To the house is diffrent.

Any chance Sportsnet will hire Rod Smith, Kate Beirness, Gord Miller, Bryan Mudryk, Darren Dreger and former TSN pundit Tessa Bonhomme to join the NHL on Sportsnet team?