r/Rogers

I am genuinely shocked right now! I had everything ready to settle in for being on hold for hours and being hung up on and disconnected from multiple times. I’m talking drinks, snacks, comfy blanket and entertainment. I couldn’t afford to keep my internet service anymore (life’s kicking my butt right now), and I was seriously dreading the battle I thought this call was going to be.

My total call time was exactly 20mins from dialling to done. Only had to go through the automated menu once, was connected to an agent almost immediately after joining the queue and she was a downright pleasure to speak with. She did the normal confirmations, but not once did she try to negatively pressure me or try to deny me the cancellation.

In a world of bulls11t level tipping for every dumb little thing lately, this is one time I actually wish I could have tipped someone lol! Like seriously, I’ve been with rogers for like 25yrs and this was one of the easiest calls I have ever had with one of their agents. I feel bad that she’s the one that gets the ding against her for a cancelled service.

Back in late April I cancelled my month to month services with Roger’s. I had cell and home internet services both on auto pay. Come June when I look at my bank statements I see they are still charging me, so I called them up, and asked what was going on. They assure me it was an accident and they would fix it. Well a couple more months go by and now it’s August. They are still billing me. Router has already been confirmed returned and I have told them to cancel my services 2 times. So on the 3rd call they apologize, assure me any charges after April 22 would be reversed and actually shut off my services. Well today I find they did not reverse the charges and sent the bill for 4 months of service that I did not use to COLLECTIONS! I strongly advise anyone to steer clear of Roger’s or any of its subsidiaries like your life depends on it!

Am I missing something here. Got a cold call from a random number, which was clearly a call centre, offering to reduce my bill by 20% as “Rogers realizes there have been service issues as of late and they want to retain loyal customers”. I suggested a call back tmrw. Anyone else?

EDIT- I asked him to tell me what my current services were (ours is not standard) after he asked for my email to login to my account. He got annoyed and started calling me ma’am. Trying to understand what the scam would be?

I got a call yesterday from the promotional team offering $40 unlimited North America with a new phone. apparently i can add two two lines. does this seem too good to be true?

Apparently I can get internet unlimited in all three countries: Canada, U.S., and Mexico. and it includes 1000 international minutes.

edit: they also said I can add 2 lines to one plan apparently so that means i don't pay additional. They are offering "promos" because according to him Rogers/Fido is losing customers due to hike in prices. Kept insisting that this is a true promotional call and we work on commission.

edit 2: sorry for the typos i was trying to get this post out quick because they called me back today.

Final update: Yes, it was 100% scam call. The caller's name was "Mark Hammer" and tried to get me to purchase a phone online which would be shipped to me and he would "adjust the plan accordingly on his end with manual codes which they will apply and it there are any issues he would take care of it as he would be assigned to my account". Another commenter mentioned they had the same scam and was told the upgraded plan would adjust automatically once manual promo codes are applied and also asked to have the phone shipped back to them. Thanks everyone for your quick reply!

I just wanna watch a hockey game like I did in the old days (meaning last year)

Got a call from a number claiming to represent Rogers (my phone is will Bell) called "Shared Mobility Solutions" that I could get an iPhone Pro Max 17 256GB for $60 a month. I said that sounds too good to be true, so they transferred me over to the senior manager to confirm the application.

Obviously I did not follow through with it and did not provide my ID. Just wanted to let everyone know the scams are coming super aggressively this year.

I've been with Rogers for about three years, and I recently changed my cellular plan. Shortly after the plan change, I noticed that I was no longer able to see any caller ID information. I contacted Customer Service and was advised to reach out to Technical Support.

What followed was honestly one of the most frustrating customer service experiences I've ever had:

1st call: 9:00 PM — waited 2 hours, then the call was disconnected by Rogers.

2nd call: 10:00 AM — waited 2 hours and 10 minutes, then the call was disconnected by Rogers.

3rd call: 6:00 PM — waited 2 hours and 20 minutes, then the call was disconnected by Rogers.

4th call: 10:00 PM — waited 1 hour and 40 minutes before finally getting through to a technical support representative.

That's over 8 hours of waiting just to get a relatively simple issue resolved.

Eventually, the technician determined that the problem was a "coding glitch" on Rogers' backend. In other words, I spent more than 8 hours of my life trying to fix a problem that was apparently caused by Rogers in the first place.

I also asked where the technician was located, and he told me he was based in India. I'm not blaming the individual technician at all — he was actually able to identify the issue — but it did make me wonder:

What is happening with Rogers' customer service lately?

I've dealt with Bell, Rogers, TELUS, Koodo, and Virgin over the years, and I've never experienced anything remotely close to an 8-hour wait time just to speak with technical support.

Has anyone else had a similar experience with Rogers recently? Is this becoming the new normal?

On the back of my XB8. What is this used for and would it compromise any down/up speeds?

https://preview.redd.it/y4lc2gr523uh1.jpg?width=532&format=pjpg&auto=webp&s=de35f8e4974c794221c3742e1b0e2e386e7ea196

My mother moved from her house to a retirement home. Had Roger’s at the house and has Roger’s at the home but under the home’s master account.

Is there some way to preserve the long standing email addresses when I cancel the service at home?

The app doesn't have the ability to change my voicemail password for some reason...

The website doesn't have the ability to change my voicemail password for no good reason!

I forgot my voicemail password and cannot change it over the voicemail side on the phone.

I called service for technical support. The first call was 48 mins, I walked out of service through my house. The second was 2 hr 10 mins, I thought I bumped the end call button on my Shockz headset - however, my third call process this was not the case... Another 2 hr 10 min call and I heard the automatic message "we are experiencing extremely high call volumes, please try again later".

Are you f-ing serious?! WTF!? Can there not be a callback option like my last provider? Can you perhaps pay Dave to fix the broken system? I have to listen to your AM bandwidth music that is essentially mental torture with quips of "we'll be with you as soon as we can, please continue to hold in order to keep your place".

I am inclined to report this to the CRTC, this is incomprehensible.

I have my 5g home Internet with my Nokia gateway 12 and it's working fine. I'm able to play my Xbox, but as soon as I join a party, it says I disconnected. On Google, it told me it's because my NAT type is strict. Has anyone else had this issue? How do I work around this?

I made a post here a month or two ago about the issues I was having with rogers and they are still not resolved. They sent me a phone that I did not even order and made me go to fed ex to pick it up and send it back to them. After I did that and they confirmed they received the phone back and that I would not be charged for it I cancelled my phone line(wife's phone line is still on the account as her phone is not paid off yet). I decided to switch to Virgin. Rogers a month after I cancelled now put on the account that they are charging me $1400 for the phone that I returned and didnt even order. I submitted a billing ticket and got an email back weeks later that they see that the phone was returned and that all charges related to the phone have been removed from the account but that was not the case as the charges are still there. They are now trying to charge me over $50 in late fee charges.

Ive scheduled call backs(only way to contact rogers) multiple times now and each time the agents have stated they see that the charges are being removed and I would receive a credit on my next bill. That bill came in today and its still not credited and they just continue to charge me extra late fee charges. With this absolutely awful customer service I don't even know what to do at this point as it is affecting my credit. I did originally report it to the CCTS but all they did was have some higher up contact me from rogers who offered me a $100 credit and did not resolve anything.

Hello,

I got an iphone today and trying to transfer my esim from my samsung s23 ultra. But the typical way through the phone doesn't work. So I went through the myrogers website and app but both say the error "Sorry! Something went wrong on our end. Check back later or try again."

Tried for a few hours but same problem. Anyone having this issue? Contacting them is a joke and still waiting in queue.

Moved from Toronto to Oakville July 2026 where Rogers is physically unable to provide similar Internet. They then decided to charge me $180 in cancellation fees for the balance of a 2 yr agreement, recently made illegal by the CRTC, and for a service THEY are unable to fullfill. WTF?

Escalated to Executive Customer Relations and all they offered was $50 off for goodwill. Went to CCTS and case was accepted on merit but is still not resolved. Now has gone to concilliation level but that seems to be a completely backlogged black hole. (What is up with these Telcos?)

It's incredible that great big national rich Rogers is once again harrassing me, an otherwise happy customer until now, for just over $128.

Way to go Rogers in destroying any goodwill you once had with me!

For those considering Rogers 5g backup home internet, be prepared for a lot of service interruptions (see picture). I get 4 of 5 bars of signal pretty consistently and latency is a high >100ms..

I got the service because the primary xfinity service is sometimes very flaky, and yes, I have complained to Shaw/Rogers. The last time I called they literally said your internet is fine right now, there's nothing they can do.

Pretty sure Rogers would like to see the 5g gone.

Still debating if it's worth it - leaning to not.

https://preview.redd.it/e6svqeidxbth1.png?width=2659&format=png&auto=webp&s=7f12a9ca2e704982539a008b6079542739b7c180