r/Rogers

My internet contract ends soon. I keep getting calls with deals to renew to another 2 years with some promotion. The agents seem to not go back and fourth, they say one price and that’s all.

Now the funny part is the moment I say “is this the best” or “let me think about it” they just hang up. Is this how low Rogers thinks of its customers? Or is it the incompetent people they hire (no offence to any race, but mostly mannerless ******)

I’m sure this has been said before. But the monopoly the two companies have on this country, and the law doing nothing about it is hilarious.

My cell plan has roam like home. I was travelling to Philly via car and my data speeds were bad. All through the way to Philly reception was bad. Sometimes if I switched to lte I’d get better reception. Sometimes no internet access at all. Is this because we are on a partner network?

Edit:
It was ok in Philly but a lot of the time it got really slow and was frustrating. Along the I-87 esp around the Adirondacks connection would just drop or be really slow
I also tried manual selecting I didn’t have the option. When I buy saily eSIM I was able to switch networks in the past

Currently with Bell Internet and set up new Rogers Internet as I am moving in early June. I set it up the install for the middle of June and realized I actually needed to move the installation date up a week. I called Rogers and got transferred around about seven times and then some agent said “ oh, I can’t change the date” and I asked why and then he said “oh I can change it.” He refused to give me a time of install on the new date so I asked him why I couldn’t be confirmed a time. He then tried to ask me if “I was OK because I seemed very angry” and then proceeded to hang up the call. Guess I won’t be giving Rogers any business anytime soon. And for the record, I wasn’t actually angry. I was just frustrated after being transferred around seven times. Rogers has gone to complete and utter crap.

Location: Calgary, Alberta

Individual contributor, Grade 5 employee with 4.5 years of years of service

I was told 3 weeks per year of service, so total of 12 weeks. I feel like this is pretty bad considering they get to keep all my shares and bonus for FY2026. I am thinking of talking to a lawyer. I would like to know what other people have experienced in the past.

Like the title says...

I have a byod plan with Rogers and became AMA member last month.

Can not find the way to add this for the Rogers

discount

Recently did an online chat to try and get a new internet promo since my 2 year term was ending. Have done this every 2 years for a very long time now and usually get pretty decent promo's. Sure, it take awhile but I could at least multi-task.

It's now obvious that these "live specialists", that are suppose to be real humans (and were in the past); are either just AI or the real human is just copy/pasting from an AI. They gave my 3 offers; which weren't to bad actually. I asked if we could do a bit better on the price for one package or maybe do something completely different. They agreed a lower price would be great and then asked if I wanted to go with the offer.

I used the term "I agree" and it took it as I was agreeing to the new offer even though in context it was obvious I wasn't. Had to be explicit to not change anything until I said so. If I asked multiple questions, it only answer the first question and ignore the rest. Left quotation marks on basically every reply.

Like if you are going to use AI, maybe don't use AI that is this laughably bad or instruct the people using it to use just the slightest bit of thinking to help it along.

My year long Internet promotion was ending. The price was going from $50 to $140 in April. I was proactive and called two weeks before my cycle start date to secure another promo, no way I’m paying $140 for internet. long story short, I called, I agree on the same price of $50 with the customer service lady, she says it will be reflected on my next billing cycle. yay happy customer.

2 weeks go by and I get a huge bill for $140 PLUS a modem rental fee of $10??? website says the rental fee is included (obviously). whatever, someone made a mistake and it should be an easy fix. I submit a billing review request online, I receive an email saying I should get a call in 5 business days.… 2 weeks later, nothing! so I call this time to discuss it with a human. the gentleman on the phone says he sees my previous request ticket and it was closed. no that’s a mistake, please resolve this. “sorry i can’t do anything from here, I have to open another ticket, you will be contacted in 5 business days.”

another 2 weeks go by and I get another $150 bill! I opened another billing review ticket online… I had to deactivate pre authorized payments yesterday to prevent them from stealing another $100.… and guess what, my internet stopped working this morning! coincidence? can’t say for sure but I’ll be back with an update in a few hours.

anyone have pointers on how to deal with this?

Got a call today from someone claiming to be from Rogers. They said that because I always pay my bills on time and have been a loyal customer, I am qualified for a discount on my monthly bill. After I agreed, they also offered me a “free” iPhone 17. They walked me through ordering the phone through the MyRogers app and told me not to worry about any charges because they will waive them on their end.

Looking back, I should have realized it could be a scam, but I’ve actually received legitimate win-back and loyalty offers from Rogers over the phone before, so I didn’t think much of it at the time.

I never gave them any card information and didn’t click any links, but I did give them my email and address, which I now regret. They also asked for the confirmation number from the order, which is weird now that.i think about it. Why would a real Rogers employee need that?

I went to a Rogers store afterward, and they told me it was most likely a scam and that I needed to contact Rogers customer service directly. When I called customer service, the agent initially said it sounded like a scam too, but after checking my account, they said the interaction actually looked legitimate because there were notes added to the account.

Even after that, my gut feeling still told me something was off. After reading similar posts here, I asked them to cancel everything and revert my original plan. They were able to cancel the phone order, but they couldn’t fully restore my old plan. They said they could apply offers to reduce the price difference and told me not to worry.

They also gave me an interaction ID in case there are unexpected charges later other than what they said that my plan will be.

I’m still feeling uneasy about the whole thing.

Can my email and home address be used negatively in any way from this point? Has anyone experienced something similar, and if so, what did you end up doing afterward? Should I call Rogers back tomorrow and ask them to block my account.

I am very paranoid now. Any advice would really help.

I recently moved into a new condo and I need to activate my bulk internet included in my maintenance fees. I called the number provided to me by my concierge, however the automated message keeps telling me their customer care team is closed right now, and to call back during “regular business hours” (which I presume is 9-5 local time). Right now it’s past 9:55 my local time and still it leads to the same automated message. What time do they open at? Or am I calling the wrong number? Any help is appreciated 😭

EDIT: I called back at noon and they finally picked up. Seems like they weren’t actually open at 9am local time 🤷🏻‍♀️ thanks for the help everyone!

Hoping to get some advice on what options I have available.

I renewed my contract in early March which included a new iPhone to replace my current phone which was on Rogers’ Return & Save program. A month later on April 2, the new phone was attempted to be delivered to my home while I was away travelling. The package was transferred to a Purolator Quick Agent location; which subsequently released the package to individual that was not me, Nora related of me, nor anyone living in my household.

I initiated an investigation with both Rogers and Purolator on April 8 upon my return home. Purolator confirmed that the “could not locate the package or confirm deliver” and redirected me back to the sender (Rogers). Despite multiple phones calls to Rogers customer service, this is still being investigated almost 2 months later. I have provided all the details regarding Purolator’s response including their case number and have yet to receive a final response from Rogers.

As a last resort, I filed a concurrent complaint with CCTS on May 1 which was accepted on May 5. I have only received 1 email follow up from Rogers’ Offie of the President since then which I immediately responded too. And it’s been silence since.

And most recently I have just been charged an additional $590 for the Return & Save phone which I have not been able to send back as I still haven’t received the new phone I signed up for. Which I have now been paying monthly for as well.

I’m at a loss with next steps and any suggestions would be appreciated.

Thanks!

Why do I need to pay for a tech when it's your equipment that's failed? If Bell had better service here I would switch instantly. I have to pay for you guys to fix your junky modems that crap out every year? $75 for what?