Need advice: SUSS enrolment issue
(Sharing on behalf)
My partner is a SUSS CET student who needs to complete 4 recommended modules within 3 consecutive semesters before he can reapply for his degree.
He passed his first 2 modules in Jan 2026 and contacted SUSS about enrolling in the remaining 2. One module is only offered in the July semester.
He was told he could register during 1–31 May.
When he couldn’t see the module, he called again and was told it would only be available to existing students in July.
The Student Portal also showed an Add/Drop period of 17–28 July 2026, so we waited.
When he logged in on 17 July, there was no Add/Drop option. He called again and was then told that enrolment had actually closed in May, and the July dates shown on his portal didn’t apply to him.
Because of this, he may miss taking the module only offered once a year, meaning he won’t be able to complete the required modules within the 3-semester window—even though he followed the advice given by SUSS staff and the dates displayed in his portal.
He has since emailed SUSS requesting manual enrolment, but they’re taking a few working days to respond.
Has anyone encountered a similar situation with SUSS? Is it reasonable to hope that they might allow a manual enrolment or make an exception in a case like this?
Thank you in advance for any advice or experiences you can share.
I’m also aware of another CET student from the same programme who successfully enrolled through the Student Portal in July, around two weeks ago. This has left us confused, as we were informed that the enrolment period had already closed in May.