Self-filer here — CBP refund came in $10k+ short vs ACE report. Anyone seen this?
Hey everyone,
I’m a self-filer and just ran into a pretty big refund discrepancy. Hoping someone here has seen something similar before.
We recently received an ACH refund on May 19 for 3 entries out of 30+ entries we submitted. In ACE Reports, those 3 entries show as transmitted on May 13.
The issue is that the actual ACH deposit that hit our bank is over $10,000 short compared to what the report shows we should have received.
Since we don’t use a broker, I’m trying to figure out where to even start. Could this be:
- some kind of automated debt offset?
- an open CBP bill being deducted?
- a Treasury Offset Program issue?
- or just an ACE/reporting glitch?
If there was a deduction or offset, shouldn’t there be some kind of notice, bill, or record somewhere?
I was thinking about calling ACE Support, but my understanding is they mostly handle technical/reporting access issues, not necessarily refund/payment discrepancies. Has anyone had luck with them for this kind of issue?
Any pointers would be really appreciated. Thanks!