u/Famous-Past-1583

My family and I went to Moon Palace in the end of July. Upon checking in, we were told that we needed to produce the card that we booked with. Unfortunately, that card/number was compromised by a 3rd party data breach and was no longer valid.

At the front desk, we were told that we needed to be charged again since we no longer had the original card (it does say when booking you need this card but we didn’t have a choice as the credit card company canceled it on us) and that our original charge would be refunded in 7-10 business days. We are now on day 15 and nada.

So, three questions:

1. Has this happened to anybody else?
2. How long did it take to get a refund (if at all)?
3. Any good ways to get in touch with someone there who will actually respond?