EST/CST/PST] level 1 IT Support | M365 & Entra ID | Intune | RMM & PSA| Full-Time ,Weekends & On-Call | Remote ($8/hr)
Hi msp community!
I’m actively looking for a full-time, remote level 1 IT Support or Help Desk role within an MSP.
Coming from a strong customer service background, my focus is on delivering a patient, professional experience for end-users while maintaining strict SLAs and clean ticket notes. I am highly motivated, hardworking, and understand that good support isn't just about closing tickets quickly, it's about proper documentation, knowing exactly when to escalate an issue to Level 2, and delivering excellent customer service.
Alongside my foundational certifications (Google IT Support Professional and ISC2 Certified in Cybersecurity), I have invested heavily in practical MSP workflows. To demonstrate my operational readiness and troubleshooting process, I built a public IT runbook and SOP database from scratch that simulates the exact tools MSPs use daily. I am happy to share the GitHub link to this live portfolio directly via DM!
Technical Experience & Stack: Microsoft 365 & Entra ID: User onboarding/offboarding, MFA setup, license management, password resets, Exchange Admin.
Microsoft Intune: Device enrollment, compliance policies, basic app deployment.
Windows Server & AD: Active Directory, NTFS permissions, Group Policy basics, DNS/DHCP
MSP Tooling (RMM/PSA): CIPP by CyberDrain, Atera RMM, Level RMM, HaloPSA, ServiceNow.
Remote Support & Documentation: Splashtop, ScreenConnect, TeamViewer, AnyDesk.
What I Bring: Customer-First Mindset: Fluent English with a calm, professional tone for user-facing support.
Team Player: I take ownership of issues, write detailed ticket notes, and follow proper escalation paths so the next engineer isn't left guessing.
Adaptability: I am ready to quickly learn and adapt to your specific stack and company culture.
Versatility: Comfortable assisting with other tasks, patch management, projects, etc.
What I'm Looking For & Logistics:
Level 1 Help Desk, Junior MSP Support, or Dispatcher roles.
Physically located in GMT+1, but fully flexible for EST / CST / PST shifts, weekends, and on-call coverage.
Dedicated remote workspace with stable fiber internet and continuous solar backup power.
1099-ready | US bank account on file (via Raenest) to receive direct ACH | I handle my own local taxes.
Open to starting on a trial or contract role to prove my value.
Target Rate: $8/hr for full-time work (40hrs/week).
If you are looking for a hungry and hardworking technician who lives in the documentation, I’d love to chat. Please feel free to DM me. Thank you so much!