Hopeful but disappointed
I signed up and got my meds delivered but I have never been able to access my account, I keep getting sent a text that I'll get my magic code in my email. (No nothing is in my spam folder). I have text and email multiple times and have had 2 responses that it was escalated. I was hopeful in switching to this company as a lot of the reviews were speaking highly of customer service. I do not like that I paid for something, got it delivered yet I cannot access my account where my payment method is stored and cannot speak to anyone with questions about the medicine.
I also was not aware it would send 3 months of 1 dose upfront. I wanted to go up a dose after the 1st month as I've been on the same dose already and sent in my previous prescription.
Turned to here to hopefully get some help or information since it's going on 2 weeks now with no further help.