Hi fellow RZ 450 E community
First, I love Lexus, but I got a little snake-oiled by a large California dealer.
I spent months mapping out the best Lexus for me. I was waiting for the 2026 ES EV, but because of depreciation, I decided to wait a couple of years and purchased a 2023 RZ 450e instead. It was a dealer loaner that had never been registered with the DMV, so I was officially the first owner—or so the salesperson told me.
I was also told the car came with Lexus Reserve because the range was so short. Mine also has the 20-inch wheels, which reduce the range even more.
It’s a beautiful car, but I’m getting about 150 miles of range, and the 12V battery dies all the time. No one told me about the 12V battery issues, so I wouldn’t feel comfortable taking this car on longer trips to places like Nevada, Utah, or Arizona.
The wild thing is I have a rental right now because I needed to take a trip. It’s a Mustang Mach-E, and I can go so much farther on it. I’m barely using any electricity. I’m not really a fan of the car—it isn’t bad—but it’s not a Lexus.
If you’re willing to help, could you comment or send me a DM if you have an RZ 450e and let me know:
● Model year (2023, 2024, 2025, or 2026)
● Whether you bought it new or pre-owned
● Whether you’re the first owner
● Whether you’ve heard of Lexus Reserve
● Whether you see a Lexus Reserve option in your Lexus app
I was actually sent a flyer saying I had the benefit. The option is still in my app, and I can even start the reservation process. But when I actually tried to reserve a vehicle, I was told—even by the dealership that sold me the car—that I don’t qualify because they made a mistake.
No general manager will call me back. I’ve left countless messages, and Lexus Corporate is essentially pointing back to the dealership.
I’m a little hurt. This is the most expensive car I’ve ever purchased. I was so excited to own a Lexus, and now I feel like I was misled.
A screenshot would be incredibly helpful, even if you do or do not have the Lexus Reserve option. Please feel free to block out your VIN, name, dealer, license plate, or any other personal information.
I’m trying to determine whether this feature is tied to model year, ownership status, or something else. I truly appreciate anyone willing to help. Thank you!