u/Far_Force_7948

Hey guys. So I have a phone and plan with mint mobile, but my phone broke. So I went to Walmart and purchased a new Samsung 17. I put my mint mobile Sim card in it, unfortunately the phone says it's locked through cricket. When I try to unlock it via the app it says "device cannot be unlocked right now" I really need a phone for work. Does anyone have any idea how I can unlock my phone and use my original phone number and contacts?