u/Far_Future_9252

I don’t make too many returns, but recently I returned a mattress and had an issue with the grocery delivery they made which came opened and upon messaging them, I received this. I will admit that this year I’ve made more returns that usual given the new area I’ve moved to experiences a lot of theft and package damage, but I wouldn’t say it was too many. It sounds like a warning but then they gave me that appeal link?