▲ 2 r/Toyota
I brought my 2021 RAV4 Prime in for a recall replacement for an HV under floor cable and harness, something to do with keeping power going to the rear of my car. Upon inspection, the housing fell apart. Now my car is inoperable.
Toyota has no way of fixing this in under 3 months, according to my case manager at brand management. I'm supposed to live with a bald tire, gas-using rental, until they can make the part that they recalled.
Has anyone figured out a way to get this fixed sooner? Is there recourse to address Toyota's lack of concern for the duration of the fix or for the process of notifying me to fix a problem that they do not have a timely fix for?
Any ideas are welcome. My disappointment with Toyota service is profound.
u/Far_Lead0623 — 22 days ago