My FYP Idea
I am thinking of creating my final year project like to automate the front desk / customer support.
Like when we call to book an appointment or inquire about business most of the time the phone line is busy.
I want to automate this with AI Agents. The one talking to customers is not human but AI, which will book appointments, tell us whatever we need to inquire about business or give suggestions around which time we should book if our asked time is not available.
Give me your thoughts and suggestions about this idea. That what features it should include or how I should create it.
Feel free to give any suggestions.