SharkNinja - NEVER AGAIN!!!
After my recent encounter with SharkNinja's support I will NEVER buy another one of their products.
Two weeks ago my Shark robot entered a room I had marked as a No-Go area in the app. It had gone in there before, but I figured if I updated the details, and pushed it to the vacuum, it would follow the instructions. My older cat doesn't always make it to the box, hence why I don't want the robot going in. Inevitably the robot entered and made a mess in three rooms. I took pictures and went on to the Shark App. The chatbot didn't understand my multiple attempts at answering "Are you in the UK or the US/Canada?" Despite changing US to USA to United states etc..the chatbot wouldn't let me pass beyond that query.
I then reached out to support via email. I received 3 automatic emails, one of which asking for details on my machine and the situation. I provided numerous pictures along with a more detailed account than this. The customer rep responded quickly by asking for the photos I had already provided. Another back and forth led to (paraphrased) "Sorry, your machine is out of warranty. Here is 30% off a new machine." No detailed questions, no actual response...just canned crap.
Why would I buy a new machine if this is the expectation of the service life and experience of the end user?
TLDR- Robot ate cat poop in a room it wasn't supposed to go. Support response was worst I have ever encountered.