u/Fast-Environment-763

Fellow Cadillac enthusiasts, I need to vent and I need advice, because Cadillac's "EV Concierge" experience has been an absolute joke.

THE SITUATION:

I ordered a 2027 Optiq-V (Deep Ocean Edition) through my local dealer on an employee discount deal. Since then, my target production date has slipped FOUR times:

7/13/2026 (original)

7/27/2026

8/24/2026

10/19/2026 (current)

Zero explanation. Not one proactive communication from my dealer or from Cadillac. I found out about each slip by checking the order tracker myself.

WHAT I'VE TRIED:

My dealer: unresponsive. No explanation for any of the four slips. I suspect they're a small, low-allocation store and my employee-discount order is at the bottom of their priority list.

Cadillac EV Concierge chat: scripted deflection. "Contact your dealer." That's it. That's the whole playbook. I asked for a constraint code, an advocate, anything - got nothing but copy-paste responses.

Cadillac Customer Care phone line: told me there was "nothing they can do" and - get this - that "allocation doesn't play a factor" in order timing. Anyone who has ever ordered a GM vehicle knows that's nonsense.

So the dealer points to Cadillac, Cadillac points to the dealer, and my car sits in scheduling purgatory while I'm locked in with a nonrefundable deposit.

WHY THIS STINGS:

I'm not some casual buyer. I've been a car guy my whole life. I owned a CTS-V Wagon with a manual transmission - one of the rarest things Cadillac ever bolted together. When it came time for my first EV, I didn't go Tesla, I didn't go Rivian. I chose Cadillac because I believed the V-Series badge still meant something.

I also had a personal milestone riding on this: my 40th high school reunion is in October. The plan was to show up in my new Optiq-V. At this rate the car won't even be built by then.

THE BIGGER PROBLEM:

I strongly suspect some dealers ordered Optiq-Vs as showroom candy - halo cars for the lot - while actual customers with actual deposits wait in line behind them. If GM is letting dealer stock orders compete with sold customer orders for allocation, that's a broken system and Cadillac should be embarrassed by it.

Cadillac wants to charge $70K+ and compete with the luxury EV establishment, but the ordering experience is stuck in 1985. Tesla tells you exactly where your car is at every step. Cadillac tells you to "contact your dealer" while your date slips a quarter down the calendar.

QUESTIONS FOR THE FORUM:

Anyone else's Optiq-V or Lyriq-V order slipping repeatedly like this?

Anyone successfully gotten GM Executive Resolution to intervene on a production slot?

Any insight into what's actually going on at Ramos Arizpe right now - constraint holds, allocation shuffling, anything?

I've already escalated in writing to GM executive leadership. I'll update this thread with whatever response I get - good or bad. If Cadillac makes this right, I'll say so just as loudly.

Please contact me for any GM folks monitoring this board. You know where to find me.

I had a production date of the week of July 27 I just check and I am back to no date

Your vehicle order has been accepted by General Motors and is moving toward the production process.

If I take my car in to the dealer for a full car update how long does it take.

I was able to order a Optic V Deep Ocean, I know production starts in July so hoping for Sep delivery. hope someone will have insight on that.

here are some questions in V Mode how much TQ do you get I can not find anywhere. In touring is 440 TQ and Velocity Max is Velocity Max is 650TQ I can not believe there is not a middle ground. How quick can you get into v-mode not Velocity Max. last question how do you guy bed your brakes.

I just ordered a 2027 Optiq-V with the Deep Ocean package. For years I've been driving GM vehicles with no real heartbeat — the last car I owned that truly had one was my 2011 CTS-V wagon with the manual, which I sold in 2019 when someone made me an offer I couldn't refuse. Since then it's been an XT5, a GMC 2500 Duramax, and a track car — a Radical SR3.

I retired this year. Sold the SR3 and the trailer, downsized to a smaller house, and figured it was time to treat myself to something special. With no real hope of a CT4-V or CT5-V Blackwing wagon ever materializing, the Optiq-V caught my eye. What sealed it was the Deep Ocean package — Deep Ocean Tintcoat paint, Santorini Blue interior, carbon fiber package, and blue brake calipers on 21-inch wheels — only 130 units will be made. It's rare, it's striking, and it's exactly the kind of thing I've always gravitated toward.

This is the first Cadillac in a long time that I'm genuinely looking forward to detailing.