My room was sold due to an overbooking and now I can’t seem to be able to get a full refund.
I booked a room through booking.com a few weeks ago to stay at a hotel in Virginia. Long story short I traveled from CT and was going to TN and wanted to stop halfway in VA to sleep. When I arrived just after midnight they told me they tried to contact me through email and phone call. I never received anything from anyone. Not the hotel or booking.com. So since I didn’t answer them they sold my room to a different person and couldn’t accommodate me in anyway. I called booking.com and they called the hotel to verify the situation. They verified what I said was true and are now only trying to credit me $61 of the $213 dollar value of the room. Is there anyway for me to get a full refund? Am I just screwed and have to take the loss?
This is the first time I’ve ever used booking.com or booked a hotel to stay at on my own. If in the future there’s a better way to book hotels I’d be thankful for the tips.
I usually stay in Airbnb type locations on vacation and have had very good luck with those