NordVPN refused to refund me after their service malfunctioned — even my bank couldn’t help. Sharing my experience so others know what to expect.
I used NordVPN for a full year. When the service malfunctioned and stopped working correctly, I contacted support. Instead of fixing the issue, they refused to issue a refund — even though the malfunction originated on their end.
I tried every legitimate channel: • My bank attempted to help but said the dispute window had passed. • PayPal’s dispute system repeatedly glitched and timed out. • NordVPN hid behind their rigid “30‑day refund policy,” even though the problem was caused by their own system.
Chase eventually sent me a letter saying the merchant “isn’t required to credit your account because the charge took place too long ago.” In other words: NordVPN refused to cooperate, and the bank couldn’t override them.
I’m posting this because customers deserve transparency. If NordVPN’s service fails after the first 30 days, you’re on your own — even if the issue is on their end.
I hope this helps someone avoid the frustration I went through.