Prepaid Help Needed
Hi guys, I need a bit of help with a mistake I made.
I used to live in Canada briefly, I moved back home to Ireland and recently took a trip back to Canada to visit some friends. I got a prepaid sim from Koodo and I stupidly didn't follow instructions and I didn't cancel the auto renew while I was still in Canada. I can't get into the account and every time I try reset the password, I get an error code to say I've made some sort of mistake whilst curating said password.
(From reading a few threads, I believe this is already a known issue. I've tried turning off my WiFi and using cellular, clearing cache, incognito mode and nothing worked)
Problem is, I'm back in Ireland now so I can't call the help line and their AI bot sucks. I've gotten another charge on my card for a second month. I need to nip this in the bud now so I don't get charged for a third month.
Anyone know how I can cancel my account? All advice is appreciated!!