Advice Needed: Charging A Consultation/Booking Fee
Edited to add: I’ve been working for a host agency for 3 months and have already done $60k in sales, so I do have a few big client spenders. It’s just the amount of time I have taken for their full-blown itineraries does not add up to the commission I’m receiving (10% of all sales). Once I hit $100k, I can receive leads from my host agency.
Hi All,
I'm feeling incredibly frustrated and down and could definitely use some advice. I have been a travel agent for a few months now, and it is so incredibly frustrating how many people message me for a consultation, then end up A. using someone else, B. booking it themselves with the info I gave them C. Deciding not to travel anymore. I realize I need to charge a booking/research fee, but I have no idea what to charge.
I asked some friends and acquaintances and most of them said they would not pay extra for someone to do the research. On the flip side, I do have some wealthier family friends who have repeatedly asked me what my travel agent fees are. I have helped some out with flights only, while others have been buying tickets for museums and making exclusive dinner reservations, transportation arrangements, and even complete itineraries. It has ranged from 5 hours of work to up to 25 for longer trips with more detailed plans.
So my question is - for those of you who charge a fee, what does that look like? Does it depend on the services you provide to them (i.e. researching flights only vs a complete day-to-day itinerary) or do you charge one flat fee? Do you address it as soon as they reach out asking for help planning their trip?
Any guidance is greatly appreciated.
Signed,
A stressed out T.A.