Order come through but no email
EDIT: I've checked my emails and I sold the item in question 12 days ago (exact same postcode on the email from that time and on the prepaid label) so it might be a glitch. I'm going to contact support tomorrow and see what they say before I start getting anything packed.
Hello everyone, hopefully someone here can help me.
I've sold an item on ebay but I've not had an email come through saying I've sold an item, nor a notification from the app like I normally do. I have the option to get a prepaid label but when I go to check the order, I can't see a username or any other information on the order (e.g. order number, selling fees, things like that). Can anyone tell me why this has happened as I don't want to send it out and up losing money and the item.