Cannot re-subscribe to ChatGPT Plus after Google Play cancellation... Account still shows Plus
I’m stuck with a strange ChatGPT Plus / Google Play billing issue and wondering if anyone has seen this before.
I previously subscribed to ChatGPT Plus through Google Play on Android. The subscription was cancelled / stopped and should have expired yesterday, but my ChatGPT account still shows as Plus on both web and Android.
Because of that, I cannot re-subscribe to Plus properly. I also cannot manage the old subscription through Google Play anymore because it no longer appears under Google Play subscriptions. However, the ChatGPT Plus payments are still visible in my Google Play order history.
What I already tried:
- Restore purchases in the Android app (nothing happened by pressing the "Restore subscription" button)
- Force close / reopen the Android app
- Sign out / sign in (even on PC with incognito)
- Reinstall the ChatGPT app on Android
- Check Google Play subscriptions with the correct Google account
OpenAI’s AI support said my Plus entitlement still appears active and set to not renew, so it may keep showing Plus until the paid period fully expires and syncs. They escalated it to a specialist.
Has anyone had this “stale Plus entitlement” issue after cancelling via Google Play? Did it resolve by itself after a few days, or did OpenAI have to manually clear/fix the entitlement?
The main issue is that I want to subscribe again, but I’m stuck in a state where ChatGPT says I’m still Plus while Google Play no longer lets me manage the subscription.