u/Fickle_Village_9899

I’ve already emailed support and no answers from them yet.

I purchased the brown sound bundle for $99 and am noticing that the presets and all the tone models are not downloading to my windows 11 pc. I tried the collections browser, related presets, save all - download all and it’s strange bc it works for some things but doesn’t download everything. For example, the “Feeling Loved” preset won’t show anymore in the preset list but was once available. There are other tone models that won’t even show up. I’m also noticing, that in the collections display in IK product manager I have two 78/79 brown sound showing instead of one registered. Any ideas on this please?