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u/FilmDowntown1145

▲ 3 r/servicenow

Custom view disappears from menu after selecting default view

Hello,

In the workspace of vulnerability manager, i have a custom view for a table (sn_vul_app_vul_entry). The view shows up fine in the menu but as soon as the user clicks "default view", the custom view option disappears. Only way to get it to show again is by setting system preference by admin but again it's disappears if the user select the default view.

Anyone know how to keep the custom view always visible in the menu regardless of what the user select?

Thank you

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u/FilmDowntown1145 — 3 days ago
▲ 2 r/servicenow

I'm doing some tests in the instance and I would like to know if you know any cases when the imported file triggers the state: C****omplete with errors" I already tried using a file with the wrong format, empty coalesce field, empty mandatory field or reference value but I only get the state "Complete" and skipped/ignored rows in the import set rows. Thanks in advance

u/FilmDowntown1145 — 16 days ago
▲ 3 r/servicenow

Hey,

Quick question on ServiceNow reports:

I have a report using Average of Age closed (MTTR) grouped by Configuration item
By default it sorts descending (highest first), which is fine.

But I need the opposite → lowest MTTR first (ascending).

I tried adding a sort field, but it only lets me pick non-aggregated fields, not the average value.

How do you sort a report by an aggregated value in ascending order in ServiceNow?

Am I missing something or is there a workaround?

Thanks!

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u/FilmDowntown1145 — 27 days ago