u/Final-Cap3186

So earlier today I woke up to find all my items finally at the doorzo warehouse, which prompted me to immediately pay for doorzo air shipping and consolidation cuz of the excitement. Which might’ve not been the best idea since I later found out that one of the items happened to be tagged as “air shipping prohibited“. So I then panicked and immediately sent a customer ticket to doorzo. But now I’m just really worried because the thing is, I’ve already payed for air shipping and consolidation so who knows if they’ll actually lift the ban? And plus I’ve heard my fair share of horror stories from doorzo customer service.

For reference, it’s just a regular unopened figure from lashinbang.

update: customer service responded telling me to wait until the international shipping option came up, which I don’t understand since I’ve already payed for international shipping.. it’s not letting me put a picture for some reason so I’ll just copy and paste what they said:

“Please wait until the order status changes to "Select International Shipping", then clicking "Apply for lifting air restriction" on the logistics selection page to request the restoration of air shipping or confirmation of batteries.

If you wish to consolidate orders for air shipping, you can apply for air restriction lifting on the consolidation application page with multiple orders together.

After applying, wait until air shipping options become available before requesting consolidation.

Your request will be reviewed within 4-48 hours.

Thank you for your patience.“

ive sent them a reply so ill update u guys on how that goes

GOOD NEWS!!! so doorzo just replied saying: “Dear Customer,

Thank you for your inquiry.

If you are able to select air freight, it means that the item is not prohibited for air shipping.
Thank you for your patience and understanding.

If you have any further questions, please feel free to ask.”

so I was just worried for nothing lmao

cash app card

Doorzo Air shipping prohibited