u/Fine_Masterpiece7662

Looking for best practices on how others are managing ServiceNow access + assignment group requests at scale.

We have ~40k users and ~1100 ITIL users across ITSM, CSM, SPM and HRSD. Currently we use:

1. One catalog item to request roles/licenses. Users are added to a group ex. ITIL group.
2. Another catalog item to request group membership

This works from a governance perspective, but users complain they need to submit 2 requests just to get added to an assignment group. This becomes especially frustrating for new fulfillers/agents.

Curious how others are handling this: