▲ 32 r/Hermes_lovers
Hermès Oran Sandals Deemed “Beyond Repair”
I bought a pair of Oran sandals from Hermès Singapore in August 2023. The sole/base cracked, so I took them to the Dubai Mall boutique.
The store told me they would send them to Paris and that the likely outcome would be a sole replacement for around AED 500. Instead, I received an email from Hermès stating that the sandals are now considered “beyond repair” and will be returned to me.
I’m surprised because the issue seems limited to the sole, and I was fully prepared to pay for the repair.
Has anyone else had Hermès refuse to repair Orans for a sole issue? Were you able to get a second review or escalate the case successfully?
u/Fine_Winter_9300 — 11 days ago