u/Finnya26

Hello, I received some money to my Paypal. In order to accept it, Paypal either wants me to enter my bank account info or enter personally identifying info to 'set up your PayPal Debit Card and Paypal Balance account' which I don't want either. I just want them to send me a check to the address on file (I have had PP for many years) but they refuse to just send the check. 'Transfer funds' does not work either - it just reroutes back to the main page. They told me to have the sender initiate a refund but the sender said since the payment is complete, so they cannot do so. How can I get Paypal to release the funds without me having to enter additional info?