u/Fire-Jon-Sumrall

Not what I was expecting and it wasn't what they said it would be. Our previous phone conversation was "Lets set up a technical interview where we'll talk more in-depth about topics." Fast forward to today, the teams interview started, we chit chatted for about 10 minutes and then they sent me a link to take this 42 question tested called "MSP Engineer Tier Assessment." Took the whole test on-video, had a small conversation with them afterwards about how some of the "correct" answers were completely wrong.

For example, question was "A user calls saying their computer is acting strangely - it is very slow, files have unfamiliar extensions, and there is a ransom note on the desktop. What is the first thing you should do? I answered with Isolate the machine from the network via network cable or NIC and then escalate. But apparently the correct answer was to.......Reboot the machine?? Like, tf? Are you serious? That was the most egregious example but there were PLENTY more.

At the end the score said I was Tier 1, but I correctly answered more T2 and T3 question than missed. I have over a year experience at a MSP as a field tech, but according to this interview test I should be help desk.

Has anyone else taken this "test"?

I retook this test and intentionally fed it the correct answers, 42/42 correct, and it spits out and overall score of 83/126, 66% overall and says Tier 2. Dumb test is dumb.