I have a 1 year old prebuilt PC that came with a 1 TB KINGSTON SNV3S1000G SSD that the OS is installed on. I acquired a brand new 2TB Samsung 990 EVO Plus SSD and installed it myself in January in the 2nd m.2 pcie slot. It was working for 3 months with no issues and currently has over 1TB stored on it.
Exactly 1 month ago, when I was running a game installed on the Samsung SSD, the drive suddenly disconnected. All files installed on the device became inaccessible with a 'a device which does not exist was specified' error. Restarting the PC solved the issue.
Just now the same thing occurred. I tried to 'scan for hardware changes' in device manager when the issue happened and the Samsung drive just disappeared. Restarting fixed it again.
In Event Viewer, I see the system errors:
'Reset to device, \Device\RaidPort3, was issued.'
'The driver detected a controller error on \Device\RaidPort3.'
This is followed by hundreds of 'An error was detected on device \Device\Harddisk1\DR1 during a paging operation.' messages.
A scan from both CrystalDiskInfo and Samsung Magician show my drive is healthy. There are also no firmware updates available on Samsung Magician. Running sfc /scannow seems to have repaired the following corrupt bluetooth? drivers but nothing else:
Corrupt file: C:\Windows\System32\drivers\BthA2dp.sys
Corrupt file: C:\Windows\System32\drivers\BthHfEnum.sys
Corrupt file: C:\Windows\System32\drivers\bthmodem.sys
I'm not sure if this is relevant, but I got a new keyboard right before the first crash happened. I plugged it into the back of the case, and the drive disconnect happened the day after. When I restarted the PC, the keyboard was not responding nor lighting up, so I unplugged it and put it into the front of the case instead. The keyboard started working again. A week ago, I wanted to move the keyboard cord to the back of the PC again for convenience, and I figured the first incident was probably a coincidence. Now I'm worried it may not have been, but I don't see how a keyboard could randomly cause a drive to fail.
This PC has been used for gaming constantly during the past few months, but the crash only happened twice. I have no idea how to reproduce it. If anyone can help identify the cause or give me further troubleshooting steps I would really appreciate it
OS: Windows 11
CPU: AMD Ryzen 5 7600X
Motherboard: MSI PRO B650-VC WIFI (MS-7D78)